William Leach
Guyton,GA
Summary
Dynamic professional with a proven track record at Hilton Head BMW, excelling in customer service and strategic team guidance. Successfully implemented process improvements that enhanced productivity and fostered employee development. Adept at managing inventory and driving wholesale sales growth while cultivating strong customer relationships.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hilton Head BMW
Bluffton, SC
02.2004 - 10.2025
- Led daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff to enhance team performance and efficiency.
- Implemented process improvements, resulting in streamlined workflows and increased productivity.
- Developed training materials and conducted workshops to foster employee development.
- Collaborated with upper management to set operational goals aligned with corporate strategy.
- Oversaw compliance with company policies, ensuring adherence across all departments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Parts Sales Specialist
Critz Bmw
7009 Abercorn St
06.2004 - 02.2005
- Developed strong relationships with customers to enhance satisfaction and loyalty.
- Demonstrated strong attention to detail when assembling custom parts orders, ensuring all components were packaged securely and shipped promptly.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
Education
High School Diploma -
Bedford High
Temperance, MI06-1984
Skills
- Customer service
- Processed parts return
- Decision-making
- Problem-solving
- Workload management
- Wholesale sales growth
- Processed all parts claims
Certification
Hazard Communication Certificate-KPA
Licensed to operate forklift
Hazard Communication Certificate-KPA
Certification to ship and receive hazardous waste
Timeline
Parts Sales Specialist
Critz Bmw
06.2004 - 02.2005
Assistant Manager
Hilton Head BMW
02.2004 - 10.2025
High School Diploma -
Bedford High