Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

William Leahey

Columbus

Summary

Dynamic Assistant Store Manager at NAPA Auto Parts with expertise in cash handling and inventory management. Proven track record in employee training and exceptional customer service, driving operational excellence. Adept at visual merchandising and sales forecasting, ensuring a well-stocked and engaging shopping experience. Committed to fostering team growth and enhancing customer satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

NAPA Auto Parts - Genuine Parts
Columbus
11.2022 - Current
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Starter and Track Specialist

Summit Motorsports Park
Norwalk
09.2019 - Current
  • Prepare and maintain racing surface
  • Consult with track manager and event director about weather and surface conditions
  • Start races throughout the event

Race Track Specialist

National Trail Raceway
Hebron
03.2018 - 11.2022
  • Maintained all equipment associated with track operations.
  • Prepared the racing surface to ensure safe competition throughout the events
  • Respond to incidents included crashes and fires
  • Handle racer disputes to maintain fair competition

Automotive Technician

Sycks Automotive
Sunbury
08.2009 - 12.2020
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Utilized hand tools to properly splice cables.
  • Performed routine maintenance on vehicles including oil changes and tire rotations.

Education

Automotive Repair Technology

Columbus Technical Institute
Columbus, OH

Skills

  • Cash handling
  • Inventory management
  • Employee training
  • Customer service
  • Visual merchandising
  • Sales forecasting

Certification

  • ASE Master Certified Technician 1985-2020
  • ASE Drivability Specialist 1990-2020

Accomplishments

National Trail Raceway Employee of the Year 2019

DRAW (Drag Racing Association of Women) Volunteer of the Year 2019

NHRA Division 3 Super Pro Champion 2015

Sohio Procare Technician of the Year 1988

Sohio Procare Technition of the Quarter six consecutive quarters 1986-1987

Timeline

Assistant Store Manager

NAPA Auto Parts - Genuine Parts
11.2022 - Current

Starter and Track Specialist

Summit Motorsports Park
09.2019 - Current

Race Track Specialist

National Trail Raceway
03.2018 - 11.2022

Automotive Technician

Sycks Automotive
08.2009 - 12.2020

Automotive Repair Technology

Columbus Technical Institute

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William Leahey