William Lewis
Director of Information Technology
Hampton,NH
Summary
Insightful Director of Information Technology with 26 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
4
4
years of post-secondary education
26
26
years of professional experience
Work History
Director of Information Technology
Statr Garden, Inc
Chelsea, MA
02.2009 - 05.2021
- Provide information technology leadership, mentoring, and training Network Administrator as well as all employees using technology.
- Responsible for ensuring the network is operational in a 24/7/365 environment, hardware and software is utilized fully and updated regularly and the full security of the entire IT and IS environment (both hardware and software).
- Winner of the Forescout Rockstar Reference Award (2018).
- Designed and Implemented multiple full-scale hardware and software upgrades with very little to no downtime during transition.
- Responsible for ensuring that projects by other departments will seamlessly integrate and operate properly within the corporate network.
- Design and implementation of the corporate IT Security and Vulnerability Management Program.
- Design and implementation of ForeScout CounterACT Network Access Controller for total visibility of all devices on the network.
- Implementation of out-of-band NAC via numerous methods such as SNMP, Switch ACL’s, Virtual Firewalling, DNS Enforce.
- Responsible for performing penetration testing and vulnerability assessments.
- Work with QA Team on GMP, SQF Compliance and SOP’s.
- Work with Information Systems to oversee and support ERP system.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
Director of Service Operations
IT4
Medford, MA
01.2006 - 01.2009
- Responsible for design and deployment of Managed Services Program to multiple clients.
- Managed multiple Network Administrators, Project Managers and Help-Desk staff to ensure that all customer needs were being exceeded as well as ensuring customer networks maintained a 99.9% uptime.
- Evaluated new technologies for possible offerings or deployment to clients.
- Reviewed and approved network designs and technology upgrades submitted by project managers for clients.
Network Technologist
Johnson Controls
Lynnfield, MA
01.1995 - 01.2006
- Workstation, server and network builds and support for 250 users and 10 servers.
- Deployed first patching system using WSUS for the organization and worked with corporate to deploy the design to all offices globally.
- Worked with corporate to ensure that technology was current, up-to-date and within the guidelines of corporates direction.
- Designed and implemented upgrade from Novell to Active Directory.
- Was first office outside of corporate to deploy upgrade and assisted with upgrade in multiple offices across the United States.
- Mentored multiple Network Technologists across the United States, assisted with projects or other challenges they may have faced.
- Maintained a 99.9% across the network as well as ensured that all end users needs were met.
- Oversaw FDA audit for local office to ensure compliance for a multimillion dollar project.
- Managed reporting and documentation for IT environment with high-quality, efficient approach.
Education
High School Diploma -
Lynn Vocational Technical Institue
Lynn, MA 09.1992 - 06.1996
Skills
Security planning & Implementation
Vulnerability Assessments
Incident Handling
Endpoint Protection
EMail Security
Security Awareness
Microsoft Azure Suite
"Best In Class" Security Solutions
Network Infrastructure
Monitoring & Management Tools
Presentations & Awards
PROFFESIONAL ACTIVITIES
Speaker; Rapid7’s United Security Summit (Multiple times)
Award; ForeScout 2017 Reference Rock Star
Publications/Interviews; ForeScout - Case Study, TechTarget – Interview on IoT Insight
Other; Assisted public school system with large scale data breach
Timeline
Director of Information Technology
Statr Garden, Inc
02.2009 - 05.2021
Director of Service Operations
IT4
01.2006 - 01.2009
Network Technologist
Johnson Controls
01.1995 - 01.2006
High School Diploma -
Lynn Vocational Technical Institue
09.1992 - 06.1996