William Lewis

I found possible leads to sell our services the HVAC Maintenance, Repairs and New Construction.

Follow up with existing customers and make sure we're doing our job to their satisfaction.

• Evaluated facility operations and personnel for safety and health regulations compliance.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
• Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
• Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
• Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
• Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
• Used programs such as Yardi and Entrata to create purchase orders and maintain work orders.
• Scheduled routine maintenance and repair of facility equipment.

• Maintained inventory and ordered supplies to keep facility resources readily available.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Supervised staff of 7 to 10 in day-to-day operations.
• Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
• Maintained facility grounds, equipment and safety compliance.
• Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
• Scheduled routine maintenance and repair of facility equipment.

• Communicated with customers via telephone and email.
• Performed technical testing and evaluations.
• Prioritized tasks, isolated problems and quickly returned services to normal operations.
• Installed and configured new devices and system components.
• Installed and repaired network cabling, hardware and software to maximize operational efficiency.
• Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
• Provided training to customers to enhance use and understanding of network systems.

• Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
• Monitored ticket resolution rates, confirming quick and effective technical service call outcomes.
• Commissioned third-party vendors and technicians to augment on-site technical support assets.
• Maintained compliance with regulatory standards and safety requirements.
• Mentored junior technicians in maintenance, repair and reporting duties.
• Applied critical thinking and research to address complex issues.