Summary
Overview
Work History
Education
Skills
MILITARY
References
Timeline
Generic

William Lynk Jr.

North Port,FL

Summary

Goal-driven Service Manager offering over 30 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Goal-driven Service Manager offering over thirty years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality. Personable and dedicated Customer Service Representative with extensive experience in automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.au Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Service Manager

Bridgestone Retail Operations LLC.
Venice, FL
11.2023 - 04.2024
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Created written estimates and obtained customer consent to proceed.
  • Created employee work schedules to keep shifts properly staffed.

Service Manager

TBC Corporation
Venice, FL
11.2011 - 11.2023
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Created detailed reports on service activities for senior management review.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Created standard operating procedures for all service functions.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Reviewed customer billing statements for accuracy prior to release.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Resolved customer complaints quickly and effectively.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Hired and trained service department staff to drive performance.
  • Created written estimates and obtained customer consent to proceed.

Education

High School Diploma -

Derby High School
Derby, CT
06-1980

Automotive Mechanics

Norwalk Community College
Norwalk, CT
05-1980

Skills

  • Estimating and Quoting
  • Service Documentation
  • Customer Service
  • Schedule Management
  • Inventory Management
  • Shift Scheduling
  • Budget Control

MILITARY

  • MISSLE TECHNICIAN USAF

References

References available upon request.

Timeline

Service Manager

Bridgestone Retail Operations LLC.
11.2023 - 04.2024

Service Manager

TBC Corporation
11.2011 - 11.2023

High School Diploma -

Derby High School

Automotive Mechanics

Norwalk Community College
William Lynk Jr.