Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

William Maas

Germantown

Summary

Dynamic manager with a proven track record at Roberts Frozen Custard, excelling in customer service and team collaboration. Successfully trained staff, enhancing service quality and satisfaction. Skilled in inventory management and decision-making, I foster strong relationships and prioritize safety protocols, ensuring a thriving work environment.

Overview

5
5
years of professional experience

Work History

Manager

Roberts Frozen Custard
Germantown
05.2020 - Current
  • Resolved customer inquiries and complaints, ensuring high levels of satisfaction.
  • Monitored staff performance and implemented corrective actions as needed.
  • Enforced customer service standards to maintain quality across all interactions.
  • Executed thorough opening, closing, and shift change procedures daily.
  • Provided leadership during organizational changes and crisis situations.
  • Trained and mentored staff on effective customer service techniques.
  • Conducted morning inventory counts and prepared cash deposits efficiently.

Education

Associate of Science - Anesthesia Thechnology

Milwaukee Area Technical College
Milwaukee, WI

Skills

  • Team collaboration
  • Customer service
  • Safety protocols
  • Inventory management
  • Task delegation
  • Documentation and reporting
  • Product management
  • Decision-making
  • Safety procedures
  • Clear communication
  • Partnership development
  • Verbal and written communication
  • Work prioritization
  • Coaching and mentoring
  • Staff development
  • Emergency response
  • Data analysis
  • Relationship building
  • Goal setting
  • Multitasking capacity

Affiliations

  • I Have a motorcycle that I love to ride around whenever i can
  • I love being with my friends and family
  • I am a emotionally intelligent person

References

References available upon request.

Timeline

Manager

Roberts Frozen Custard
05.2020 - Current

Associate of Science - Anesthesia Thechnology

Milwaukee Area Technical College

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