William Mack
83 Louisa Street Brooklyn,NY
Summary
Self-starter and outside of the box thinker with years of operational and administrative experience in a variety of settings. Proactive team player who excels in handling numerous projects of competing priority with a passion for providing exceptional customer service, optimizing client experience, collaborating across departments, and getting those creative juices flowing.
Overview
13
13
years of professional experience
Work History
Unit Coordinator
New York Presbyterian Weill Cornell
10.2022 - Current
- Manage workflow of unit by coordinating a range of routine and special projects
- Provide ad hoc support to clinical staff members throughout unit
- Respond to and resolve diverse patient issues
- Answer and direct calls on multi-line telephone system and take messages for clinical staff to maximize unit productivity.
- Prepare admissions charts and consolidate records
- Arrange discharges and patient transportations
- Liaise with different hospital departments, outside agencies, and care facilities
- Orchestrate efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
Operations Coordinator/Legal Assistant
Law Office Of Scott Forschein
04.2015 - 06.2022
- Hired as legal assistant and was promoted to Operations coordinator within 1 year through showing exceptional work ethic, adaptability, and a propensity for grasping knowledge of legal office operations
- Oversaw operations by managing partners' calendars, planning meetings, and handling inventory, billing, and expense reporting to maintain accurate financial records.
- Provided support for attorneys by researching and analyzing cases to establish legal precedent and compiled and presented data
- Assisted in coordinating logistics for video consultations with clients and virtual court hearings
Client Services Coordinator
SCO Family Of Services
10.2013 - 02.2015
- Managed up to 6 cases of children in foster care system
- Collaborated with nonprofit organizations to serve needs of clients
- Assisted in crisis intervention and provided counseling for clients
- Maintained correspondences with clients family advocates and interagency professionals
- Prepared daily reports detailing program participants' progress
Community Training Specialist
YAI Seeing Beyond Disabilities
09.2010 - 09.2013
- Worked collaboratively with a team of care professionals, educators, therapists, and counselors to develop individualized curriculums and service goals
- Served as advocate for adults with varying developmental and cognitive differing abilities.
- Taught daily living skills and vocational training to clients
- Worked with communities to employ clients in both volunteer positions and long-term employment
- Maintained correspondences with clients family advocates and interagency professionals
Education
Bachelor of Arts - Major: Sociology Minor: Economics
Hunter College of The City University of New York
New York, NY05.2009
Skills
- Senior leadership support
- Cross-functional Collaboration
- Scheduling Management
- Epic Systems
- Workflow Coordination
- EMR Updating
- Project Coordination
- Teamwork and collaboration
- Problem Solving and Creativity
- Data Analysis
Volunteer Experience
City Kids Foundation 2006 -2008
- Youth Leadership Coordinator
- Facilitated workshops with local youth to develop effective leadership qualities, such as public speaking and conflict mediation
- Lead program participants in various community outreach initiatives
Additional Information
King's Thai Boxing Gym 2013 - 2018
- Thai Boxing instructor
- Taught Thai Boxing to classes of up to 30 gym members per class
- Successfully competed in multiple amateur Thai boxing bouts
Home chef 2012 - present
- Passionate about cooking delicious meals for friends and family
Timeline
Unit Coordinator
New York Presbyterian Weill Cornell
10.2022 - Current
Operations Coordinator/Legal Assistant
Law Office Of Scott Forschein
04.2015 - 06.2022
Client Services Coordinator
SCO Family Of Services
10.2013 - 02.2015
Community Training Specialist
YAI Seeing Beyond Disabilities
09.2010 - 09.2013
Bachelor of Arts - Major: Sociology Minor: Economics
Hunter College of The City University of New York
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