William Marsella
Punta Gorda,FL
Summary
Experienced Restaurant Manager successful at overseeing high-volume, $4 million dollar restaurant. Versed in planning daily operations and effectively managing a large team. Skilled at overseeing staffing and inventory management while creating a positive work atmosphere. I am a hardworking employee with strong customer service, multitasking, and time management abilities. I am committed to inspired leadership of service-oriented teams that cultivate loyal diners. Seeking a full-time position that will offer me new opportunities and inspires growth as a team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food & Beverage Manager/ Lead Bartender
Four Points By Sheraton
Punta Gorda, FL
03.2019 - Current
- Establish relationships with local businesses or organizations to increase patronage from repeat customers.
- Effectively write and communicate tasks, understand internal documents and reports, and interact professionally with guests and employees.
- Maximize revenue and profits of hotel food services through customer satisfaction, employee engagement, and meticulously cleaning & sanitizizing, providing safe environments.
- Oversee food preparation, production, and presentation according to quality standards.
- Assist with catering requests from external clients when necessary by coordinating menus, staffing needs,and delivery schedules.
- Organize special events such as banquets, receptions, weddings, and other social functions to ensure successful execution of services.
- Assist staff by serving food and beverages or bussing tables.
- Analyze sales data from POS systems weekly to track progress against budget targets.
- Supervise and manage the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning, and customer service.
- Distribute food to service staff for prompt delivery to customers.
- Work in close collaboration with team members to ensure customers receive high-quality service.
Entertainment Director
Four Points by Sheraton
Punta Gorda, FL
08.2019 - 12.2022
- Managed the booking of entertainers for events.
- Developed contacts with individuals and organizations, applying effective strategies, and techniques to promote client success.
- Managed business and financial affairs for clients such as arranging travel and lodging, selling tickets, and directing marketing and advertising activities.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Assisted with post-show clean up efforts including collecting garbage, sweeping floors, and resetting furniture.
- Negotiated with managers and promoters regarding client contractual rights and obligations.
- Organized and coordinated special events, such as concerts, festivals, parties and other social gatherings.
Bartender
The Waverly Restaurant
Englewood, FL
01.2017 - 03.2019
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Completed regular bar inventories and daily requisition sheets.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Provided drink suggestions to customers based on their preferences.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Education
Bachelor of Science - Business Administration And Management
Colorado State University
Aurora, CO05-2025
Associate of Arts - Mass Communications
State College of Florida, Manatee-Sarasota
Bradenton, FL05-2004
Skills
- Cost Control
- Profits & Loss Responsibility
- Employee Supervision
- Performance Improvement
- Event Coordination
- Strategic Planning
- Portion Control
- Money Handling
- Scheduling
- Front of House Management
- Managing Deliveries
- Customer Retention
- Profitability Optimization
- POS Terminal Operation
- Cost Controls
- Team Leadership
- Database Interface and Query Software
- Labor and Overhead Cost Estimation
- Training and Onboarding
- Budget Administration
- Liquor Law Compliance
- Menu Pricing and Writing
- Inventory Management
- Service Delivery Management
- Operations Oversight
- Food and Beverage Operations
Certification
- TIPS Training - 2023
- ServSafe Manager Training - 2023
Accomplishments
- Phi Theta Kappa - 2004
Timeline
Entertainment Director
Four Points by Sheraton
08.2019 - 12.2022
Food & Beverage Manager/ Lead Bartender
Four Points By Sheraton
03.2019 - Current
Bartender
The Waverly Restaurant
01.2017 - 03.2019
Bachelor of Science - Business Administration And Management
Colorado State University
Associate of Arts - Mass Communications
State College of Florida, Manatee-Sarasota
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