William Marshall
Novi,MI
Summary
Meticulous Account Supervisor with [Number] years of experience monitoring accounts to achieve performance objectives. Liaised with partners in commerce to understand and deliver on client needs. Cementing business relationships through synergistic, collaborative, relentless growth. Results-oriented Account Supervisor with [Number]-year history of deepening client relationships by providing exceptional service, support and strategic direction. Skilled in budget tracking, solution development and reporting. Detail-oriented Account Supervisor, overseeing [Number] high-profile [Type] accounts simultaneously with flawless financial oversight and strategic marketing plans. Customer-focused leader in new client acquisition and retention through strategic planning and meticulous accounting. Collaborative supervisor with motivational leadership and innovative team accountability safeguards.
Overview
40
40
years of professional experience
Work History
Account Leader
Central Turf &Irrigation Supply
04.2020 - Current
- Negotiated favorable pricing and terms for clients, securing beneficial agreements that supported their objectives.
- Conducted regular account reviews to assess progress toward goals and identify areas for improvement or growth potential.
- Helped to develop key client partnerships by seamlessly overseeing workflow, learning clients' business and delivering key presentations.
- Drove sales by working commercial development projects with clients.
Account Manager
Ewing Irrigation & Landscape Supply
03.2019 - 03.2020
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained current knowledge of evolving changes in marketplace.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Account Manager
Kenney Outdoor Solutions
06.2016 - 02.2019
- Maintained current knowledge of evolving changes in marketplace.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Monitored service after sale and implemented quick and effective problem resolutions.
Account Manager
Site One Landscape Supply
10.2015 - 05.2016
- Maintained current knowledge of evolving changes in marketplace.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Account Manager
John Deere Landscapes
01.2006 - 09.2015
- Maintained current knowledge of evolving changes in marketplace.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Commercial Project Manager
John Deere Landscapes
01.2002 - 12.2005
- Enhanced stakeholder satisfaction with regular progress updates and proactive issue resolution.
- Maintained open communication by presenting regular updates on project status to customers.
- Implemented innovative solutions to overcome complex challenges during project development stages.
- Established clear lines of responsibility among team members, resulting in increased accountability and improved overall performance.
Branch Operations Manager
John Deere Landscapes
01.2001 - 12.2001
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Streamlined communication between departments, improving collaboration efforts within the company as well as problem resolution times.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Assistant Manager
Century Rain Aid
11.1999 - 12.2000
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Sales Manager
H20 Irrigation
04.1999 - 10.1999
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Operations Manager
Freight Consolidated Services
03.1995 - 03.1999
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Devised processes to boost long-term business success and increase profit levels.
Operations Manager
Freight Consolidated Services
01.1994 - 02.1995
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Devised processes to boost long-term business success and increase profit levels.
- Assisted in recruiting, hiring and training of team members.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Assistant Operations Manager
Freight Consolidated Services
06.1990 - 12.1993
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Developed and maintain operational guidelines for staff.
Sargent (E-5)
United States Army
08.1984 - 05.1990
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Business Management
Oakland University
Rochester, MI05.1997
High School Diploma -
Garden City High School
Garden City, MI06.1984
Skills
- Rapport and relationship building
- Customer Complaint Resolution
- Sales Presentations
- Digital Sales
Timeline
Account Leader
Central Turf &Irrigation Supply
04.2020 - Current
Account Manager
Ewing Irrigation & Landscape Supply
03.2019 - 03.2020
Account Manager
Kenney Outdoor Solutions
06.2016 - 02.2019
Account Manager
Site One Landscape Supply
10.2015 - 05.2016
Account Manager
John Deere Landscapes
01.2006 - 09.2015
Commercial Project Manager
John Deere Landscapes
01.2002 - 12.2005
Branch Operations Manager
John Deere Landscapes
01.2001 - 12.2001
Assistant Manager
Century Rain Aid
11.1999 - 12.2000
Sales Manager
H20 Irrigation
04.1999 - 10.1999
Operations Manager
Freight Consolidated Services
03.1995 - 03.1999
Operations Manager
Freight Consolidated Services
01.1994 - 02.1995
Assistant Operations Manager
Freight Consolidated Services
06.1990 - 12.1993
Sargent (E-5)
United States Army
08.1984 - 05.1990
Bachelor of Science - Business Management
Oakland University
High School Diploma -
Garden City High School
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