William Marth
St Louis Park,MN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Operations Specialist
Scale Bank
Edina, MN
11.2016 - 12.2023
- Provided customer service support for banking inquiries via telephone or email.
- Responded promptly to customer inquiries regarding their ACH transactions.
- Identified opportunities for improvement within existing operations.
- Processed wire transfers according to established guidelines.
- Investigated customer complaints related to banking services or products.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Reviewed daily ACH activity to ensure compliance with NACHA Operating Rules and Regulations.
- Performed ACH origination functions, including batch creation, balancing, and submission to the Federal Reserve Bank.
- Maintained a database of customer information for ACH transactions.
- Investigated discrepancies in ACH batches received from customers.
- Researched customer inquiries related to ACH transactions.
- Provided training on ACH processes and regulations to new staff members.
- Monitored customer accounts for suspicious activities regarding unauthorized access or attempts at fraud.
- Assisted with the development of new policies and procedures for the department.
ACH Operations
TCF National Bank
Minneapolis, MN
08.2004 - 11.2016
- Reviewed daily ACH activity to ensure compliance with NACHA Operating Rules and Regulations.
- Performed ACH origination functions, including batch creation, balancing, and submission to the Federal Reserve Bank.
- Investigated discrepancies in ACH batches received from customers.
- Provided training on ACH processes and regulations to new staff members.
- Researched customer inquiries related to ACH transactions.
- Monitored customer accounts for suspicious activities regarding unauthorized access or attempts at fraud.
Education
Bachelor of Arts - Sociology
University of Minnesota-Duluth
Duluth, MN07.2021
Skills
- Program Evaluation
- Financial Transactions Management
- Math Skills
- Customer Service and Support
- Process Planning
- Quantitative Skills
- Analytical Thinking
- Discrepancies Resolution
Timeline
Operations Specialist
Scale Bank
11.2016 - 12.2023
ACH Operations
TCF National Bank
08.2004 - 11.2016
Bachelor of Arts - Sociology
University of Minnesota-Duluth
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