William Martin
Acworth,GA
Summary
Dynamic professional with a proven track record at WellStar, excelling in patient care and customer service. Expert in streamlining processes for efficiency, evidenced by increased appointment scheduling and patient satisfaction. Skilled in healthcare terminology and exceptional communication, adept at problem-solving and mentoring. Achieved notable improvements in operational workflows and client relationships.
Overview
6
6
years of professional experience
Work History
Front Office Specialist
WellStar
06.2023 - Current
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Streamlined appointment scheduling for improved patient experience and increased daily appointments.
- Provided compassionate care, consistently prioritizing patients'' needs and comfort during their visits.
PBX Operator
WellStar Paulding Hospital
03.2021 - 06.2023
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Sales Agent
Allconnect
03.2020 - 02.2021
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Internet and TV products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Shift Leader
Cheeseburger Bobby's
11.2018 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Master of Arts - Mental Health Counseling
Colorado Christian University
Denver, CO05-2026
Bachelor of Science - History
Kennesaw State University
Kennesaw, GA05-2018
Skills
- Patient care
- Customer service expertise
- Exceptional communication
- Healthcare terminology
- Problem-solving skills
- Scheduling appointments
Timeline
Front Office Specialist
WellStar
06.2023 - Current
PBX Operator
WellStar Paulding Hospital
03.2021 - 06.2023
Sales Agent
Allconnect
03.2020 - 02.2021
Shift Leader
Cheeseburger Bobby's
11.2018 - 03.2020
Master of Arts - Mental Health Counseling
Colorado Christian University
Bachelor of Science - History
Kennesaw State University
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