William Matilde
Yonkers,NY
Summary
Customer service-focused hospitality Director dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly skilled in managing employees through entire hiring, training and scheduling areas. Analytical problem-solver with talents for team leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
7
7
years of professional experience
Work History
Sales Representative
Craft Beer Guild Distributing Of NY
04.2024 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
Beer Hall Supervisor
Captain Lawrence Brewing
10.2020 - Current
- Resolved customer complaints involving quality and service.
- Designed beverage menus.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Managed all day-to-day operations within budgeted guidelines.
- Managed bar and wait staff and directed hiring program.
- Used Arryved to record ordering data and created organization and room storage system.
Head Bartender
Yard House
10.2017 - 10.2020
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
Roosevelt High School
Tuckahoe, NY06.2010
Skills
- Customer Engagement
- Database Interface and Query Software
- Interpersonal Communication Skills
- Front of House Management
- PC Proficiency
- Sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative
Craft Beer Guild Distributing Of NY
04.2024 - Current
Beer Hall Supervisor
Captain Lawrence Brewing
10.2020 - Current
Head Bartender
Yard House
10.2017 - 10.2020
High School Diploma -
Roosevelt High School
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