Customer service-focused hospitality Director dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly skilled in managing employees through entire hiring, training and scheduling areas. Analytical problem-solver with talents for team leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
7
7
years of professional experience
Work History
Sales Representative
Craft Beer Guild Distributing Of NY
2024.04 - Current
Increased sales revenue by identifying and targeting high-potential accounts.
Expanded customer base through cold calling, networking, and relationship building.
Generated additional sales opportunities with upselling and cross-selling techniques.
Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
Forged strong partnerships with industry influencers to elevate brand reputation within the market.
Attended trade shows to represent company products, generate leads, and network with potential clients.
Beer Hall Supervisor
Captain Lawrence Brewing
2020.10 - Current
Resolved customer complaints involving quality and service.
Designed beverage menus.
Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Coordinated daily and nightly shift safety and sanitation procedures.
Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Managed all day-to-day operations within budgeted guidelines.
Managed bar and wait staff and directed hiring program.
Used Arryved to record ordering data and created organization and room storage system.
Head Bartender
Yard House
2017.10 - 2020.10
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Followed strict recipes and drink measurements to minimize product used.
Served high customer volumes during special events, nights, and weekends.
Recruited and trained new bartenders and barbacks to help maintain talented team.
Obtained cash bank and stocked service bar to prepare for operation.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
Roosevelt High School
Tuckahoe, NY
06.2010
Skills
Customer Engagement
Database Interface and Query Software
Interpersonal Communication Skills
Front of House Management
PC Proficiency
Sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative
Craft Beer Guild Distributing Of NY
2024.04 - Current
Beer Hall Supervisor
Captain Lawrence Brewing
2020.10 - Current
Head Bartender
Yard House
2017.10 - 2020.10
High School Diploma -
Roosevelt High School
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