William Matthews
Wilmington,NC
Summary
Experienced operations and business management professional with a strong background in retail operations, manufacturing, logistics, customer service, and team leadership. Proven ability to manage daily operations, lead high-performing teams, improve workflow efficiency, and maintain strong safety and quality standards. Skilled in employee training, operational oversight, inventory management, and customer relations. Recognized for reliability, leadership, and a strong work ethic in fast-paced environments.
Overview
35
35
years of professional experience
Work History
Peer Mentor
The Healing Place Of New Hanover County
Wilmington, NC
05.2025 - Current
- Facilitate peer support and recovery-focused group sessions for individuals overcoming substance abuse challenges
- Provide guidance, encouragement, and accountability to support personal growth and long-term recovery goals
- Assist clients in developing healthy coping strategies and essential life skills
- Build positive relationships while maintaining professionalism, confidentiality, and empathy
Fiber Processing / Manufacturing Technician
Corning Inc.
Wilmington, NC
01.2021 - 02.2023
- Operated manufacturing and testing equipment in a high-volume production environment
- Monitored equipment performance, identified operational issues, and supported corrective actions to resolution
- Maintained production speed, quality standards, and workplace safety requirements
- Assisted with loading, inventory movement, palletizing, and material handling operations
- Utilized forklifts and warehouse equipment to transport products and materials safely and efficiently
- Supported daily operational goals by collaborating effectively with team members and supervisors
- Maintained productivity in demanding work conditions including heat, cold, and repetitive-motion environments
- Assisted with inventory organization, labeling, stocking, and order preparation
Special Orders Supervisor / Yard Lead / Truck Loader
84 Lumber
Wilmington, NC
07.2020 - 12.2020
- Supervised yard operations, special orders, and loading activities to support efficient customer service
- Coordinated workflow and assigned tasks to maintain productivity and safety standards
- Operated forklifts and other power equipment while coaching employees on safe work practices
- Assisted with inventory control, stocking, and order fulfillment operations
- Helped maintain organized yard operations and ensured timely preparation of customer deliveries
Lawn & Garden Lead Associate
Lowe's
Wilmington, NC
02.2020 - 07.2020
- Delivered knowledgeable customer service and product support within a high-volume retail environment
- Assisted with merchandising, inventory management, and department recovery efforts
- Supported team operations by resolving inventory issues, damages, and out-of-stock concerns
- Helped maintain safe operating conditions and compliance with company safety standards
- Collaborated with team members and management to meet sales and operational goals
Director of Operations / District Manager
Matthews & Matthews Piggly Wiggly Group
Bailey, NC
11.1991 - 01.2016
- Directed overall operations for multiple retail store locations, ensuring efficient daily performance and profitability
- Oversaw store managers, supervisors, and staff while promoting accountability, teamwork, and customer service excellence
- Managed staffing, hiring, employee development, scheduling, and operational training programs
- Reviewed financial reports, monitored operational performance, and implemented strategies to improve profitability and market growth
- Developed and enforced operational procedures, safety standards, and quality assurance programs
- Coordinated production schedules, labor allocation, and inventory management to meet business objectives
- Led store expansion projects and supported long-term business development initiatives
- Maintained strong relationships with employees, vendors, and customers to support successful operations
- Planned budgets and operational strategies while ensuring compliance with company policies and safety regulations
- Demonstrated strong leadership, organizational, and problem-solving abilities in a fast-paced retail environment
Education
Some College Coursework - Business, Hospitality
East Carolina University
Greenville, NCHigh School Diploma - Business & Hospitality Management
Southern Nash High School
Bailey, NCSkills
- Operations Management
- Team Leadership & Development
- Manufacturing & Production Support
- Customer Service Excellence
- Employee Training & Coaching
- Warehouse & Logistics Operations
- Inventory & Materials Management
- Forklift & Power Equipment Operation
- Safety & Compliance Standards
- Scheduling & Workforce Coordination
- Problem Solving & Decision Making
- Time Management & Multitasking
Additional Information
Strong leadership and communication abilities, Experienced in fast-paced manufacturing, warehouse, and retail environments, Skilled in motivating teams and maintaining operational efficiency, Dedicated to workplace safety, quality standards, and continuous improvement
Timeline
Peer Mentor
The Healing Place Of New Hanover County
05.2025 - Current
Fiber Processing / Manufacturing Technician
Corning Inc.
01.2021 - 02.2023
Special Orders Supervisor / Yard Lead / Truck Loader
84 Lumber
07.2020 - 12.2020
Lawn & Garden Lead Associate
Lowe's
02.2020 - 07.2020
Director of Operations / District Manager
Matthews & Matthews Piggly Wiggly Group
11.1991 - 01.2016
Some College Coursework - Business, Hospitality
East Carolina University
High School Diploma - Business & Hospitality Management
Southern Nash High School