William McDonough
MARSHFIELD
Summary
Results-driven professional with expertise in customer service and team coordination. Proven ability to resolve issues effectively while maintaining high standards of product knowledge and service delivery.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowe's
Pembroke
03.2016 - Current
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Coordinated with team members to ensure efficient service delivery.
- Maintained product displays and ensured store cleanliness and organization.
- Trained new associates on company policies and customer service standards.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
Foreman
Marshfield Roofing
Marshfield
03.1993 - Current
- Coordinated team activities to maintain project timelines and efficiency.
- Assessed work area conditions for potential hazards or risks.
- Provided guidance, direction, and technical assistance to crew members.
- Supervised activities of personnel assigned to various tasks during construction jobs.
- Checked project details to verify job site materials and equipment.
- Supervised projects to uphold schedule requirements and quality demands.
Education
High School Diploma -
Marshfield High School
Marshfield, MA05-1989
Skills
- Product knowledge
- Team coordination
- Project supervision
- Risk assessment
- Attention to detail
- Problem solving
- Effective communication
Certification
- Certified Power Equipment Operator
Timeline
Customer Service Associate
Lowe's
03.2016 - Current
Foreman
Marshfield Roofing
03.1993 - Current
High School Diploma -
Marshfield High School
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