William McKelvey
Denver,Colorado
Summary
Highly organized and motivated administrative, development, and research assistant, with a proven ability to meet deadlines, compile datasets, manage multiple incoming requests, and prioritize time sensitive work. Confident handling tasks independently and in teams, working effectively with people from diverse backgrounds. Strong advocate for refugees and immigrants in need and committed to fostering inclusivity within our communities.
Overview
5
5
years of professional experience
Work History
Match Grant Case Aide
ECDC African Community Center
05.2024 - Current
- Supported clients in crafting professional resumes tailored to their job search and application needs.
- Coordinated follow-ups on job applications and facilitated scheduling of interviews with prospective employers.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
Refugee Resettlement Intern
ECDC African Community Center
01.2024 - 05.2024
- Lead 15 multi-hour Cultural Orientation classes for newly arrived refugees with limited English proficiency, both in-home and within community settings, using qualified interpreters.
- Conducted 25 verbal assessments, via phone interpretation in refugees' native language, evaluating understanding of topics covered in their Cultural Orientation
- Enhanced and optimized curriculum slideshow, ensuring it is relevant and engaging to Community Members, earning formal commendation from my direct manager.
- Provided logistical support to Refugee Resettlement program, including direct member service and record maintenance in Salesforce, ensuring accuracy in case noting and timeliness in dissemination of vital information to relevant stakeholders
- Worked interdepartmentally with a team of interpreters and case managers to provide best available service to refugees
Café & Bar Associate
Museum of Contemporary Art
03.2021 - 12.2023
- Worked cross-departmentally to ensure the overall success of the Museum’s mission by providing high level of personal contact with guests during donor procurement events, private tours, and board meetings
- Maintained strong knowledge of the food and beverage menu and rotating exhibitions to provide elevated service to museum visitors by engaging in conversation on food, beverage, and contemporary art.
- Worked with manager to develop cocktail program, inventing 20 original cocktails inspired by current exhibitions.
- Managed customer complaints in a friendly and efficient manner, ensuring visitor satisfaction.
Office Services Lead
Williams Lea
06.2019 - 06.2020
- Provided office support services for Fish and Richardson P.C., an intellectual property law firm of >200 employees, coordinating with 14 offices across the US, China, and Germany
- Printed, organized, tabbed and bound up to 12 confidential documents a day to specified standards; arranged and tracked courier delivery within required deadlines
- Created and maintained database of 10-20 incoming and outgoing packages daily and maintained weekly inventory of office supplies, determining items to be ordered.
- Directed incoming calls to relevant parties, coordinated on average 10 client meetings a week, arranged meeting rooms and catering
- Remote Work Support: Worked independently as on-site coordinator for remote workers, maintaining continuity of operations. Sorted and prioritized client requests, communicated expectations and ongoing tasks clearly as necessary. Logged completed tasks, set up record keeping system, managed records for entire team.
Research Contractor
Independent
12.2018 - 05.2021
- Contracted to assist with research for upcoming book on US-Mexico border communities
- Coordinated logistics for two-week research trip across multiple border states: itinerary, transport, and accommodation; actively networked with potential interviewees on trip, and set up 20+ interviews.
- Synthesized and compiled relevant information for specific topics of interest from online sources, books, magazines, and interviews.
Education
Bachelor of Arts - International Studies
University of Colorado Denver
Denver, CO05.2024
Skills
- Microsoft Office Certified Specialist, proficient in Word, Excel, PowerPoint and Outlook
- Expertise in data entry, experienced user of Salesforce and Meeting Room Manager
- Extensive experience in administrative tasks, internet research, event support, and records management, with strong attention to detail
- Customer service, relationship building, and cultural sensitivity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Stand firm for what you believe in; until or unless, logic and experience prove you wrong"
Daria Morgendorffer
Timeline
Match Grant Case Aide
ECDC African Community Center
05.2024 - Current
Refugee Resettlement Intern
ECDC African Community Center
01.2024 - 05.2024
Café & Bar Associate
Museum of Contemporary Art
03.2021 - 12.2023
Office Services Lead
Williams Lea
06.2019 - 06.2020
Research Contractor
Independent
12.2018 - 05.2021
Bachelor of Arts - International Studies
University of Colorado Denver
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