Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charla VanEaton

Greensboro,NC

Summary

Experienced in various aspects of business, with a focus on logistics, research, data processing, project management, and communications. Possessing a strong background in customer service, analytical and problem-solving skills have been honed to deliver effective solutions. Proficient in utilizing tools and software such as Data Entry, Cisco, Servigistics, Odyssey, Accounts Payable/Receivable, Payroll Software, and holding a Commercial License Class B.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

LHH Solutions/IEM
04.2022 - Current
  • Compose Notice of Awards concerning payments to clients.
  • Maintained payment records through regular updates.
  • Processed and managed invoices on accounts payable and receivable.
  • Efficiently handled data entry tasks.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

CSR Specialist II/Implementation Specialist

HireRight LLC
05.2017 - 04.2022
  • Facilitate client orders for applicant information verification.
  • Guided applicants in completing background applications for employment.
  • Delivered DAC records to drivers.
  • Process disputes concerning applicants' background checks.
  • Enhanced the efficiency of background packages used in ordering.
  • Developed client accounts and customized packages.
  • Outlined terms and conditions in agreements.

Benefit Verification Specialist (Remote)

CornerStone Staffing
07.2015 - 03.2017
  • Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
  • Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
  • Checked employees' benefits enrollment for accuracy and inputted all data into Salesforce.
  • Contacted insurances to verify benefits of medication Prolia.
  • Generated Benefit Verification documents using Conga.

Technical Support Representative

DIRECTV
07.2014 - 07.2015
  • Resolved technical problems for customers.
  • Implemented solutions for complex challenges.
  • Attended to details for accurate decision-making.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Used ticketing systems to manage and process support actions and requests.

Customer Scheduling Specialist

Coca-Cola Refreshers
04.2007 - 05.2014
  • Monitor and follow up on all alerts (calls that need special attention)
  • Research alerts to determine the most appropriate course of action to resolve the issue
  • Participates in feedback sessions with management to improve service level performance at customer sites
  • Directly contact customer to provide service information
  • Maintenance technical master data as skills, keys, and work schedule change
  • Utilize Microsoft software

Education

High School Diploma -

Lexington High School
Lexington, NC
06-1988

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • Customer and client relations
  • Computer proficiency
  • Scheduling
  • Professional communication
  • Insurance verification

Timeline

Administrative Assistant

LHH Solutions/IEM
04.2022 - Current

CSR Specialist II/Implementation Specialist

HireRight LLC
05.2017 - 04.2022

Benefit Verification Specialist (Remote)

CornerStone Staffing
07.2015 - 03.2017

Technical Support Representative

DIRECTV
07.2014 - 07.2015

Customer Scheduling Specialist

Coca-Cola Refreshers
04.2007 - 05.2014

High School Diploma -

Lexington High School

Similar Profiles

CREATE PROFILE
Charla VanEaton