William Melton
Cary,NC
Summary
Operations Manager with expertise in process enhancement and cost reduction through collaboration with clients and team leaders. Proven success in exceeding business targets while managing operational and budgetary responsibilities. Skilled in implementing strategic planning initiatives that boost productivity and operational efficiency. Strong team builder with a focus on networking and process improvement, utilizing industry insights to identify growth opportunities.
Overview
2
2
years of professional experience
Work History
Operations Manager
On-Services AV
Raleigh, North Carolina
03.2024 - Current
- Collaborated with management team to develop long-term strategic planning initiatives.
- Directed operations staff through training and support to achieve company objectives.
- Implemented strategies that reduced operating costs while sustaining high customer satisfaction.
- Resolved customer complaints promptly to ensure optimal satisfaction levels.
- Managed staffing needs, including recruitment, selection, onboarding, training, and disciplinary actions.
- Maintained accurate inventory records to monitor stock levels and reduce costs.
Supervisor
LAZ Parking (Duke University Hospital)
Durham, NC
08.2023 - 03.2024
- Directed daily operations for team of 15 employees, enhancing productivity and collaboration.
- Developed operational policies to improve efficiency and accuracy of workflows.
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
- Maintained detailed records of employee performance, attendance, and disciplinary actions.
Education
Bachelor of Arts - Media Studies
Universty of North Carolina Greensboro
Greensboro, NC05.2023
Skills
- Operational and project management
- Client communication
- Equipment inspection
- Team leadership
- Audio-visual training
- Technical troubleshooting
Affiliations
President of Spartan Film Society Club, UNCG (1/15/2022-11/10/22)
- Hosted and organized meetings and events.
- Led productive discussions.
Contributor of Carmichael Studios Club, UNCG (7/20/2020-11/20/2020)
- Produced social media content for local companies.
Timeline
Operations Manager
On-Services AV
03.2024 - Current
Supervisor
LAZ Parking (Duke University Hospital)
08.2023 - 03.2024
Bachelor of Arts - Media Studies
Universty of North Carolina Greensboro
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