William Murphy
Atlantic City,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Telephone Operator
Trump Taj Mahal
Atlantic City, NJ
05.2007 - 06.2008
- Answered incoming calls in a professional, courteous and timely manner.
- Provided customer service to callers by answering questions and providing requested information.
- Utilized computer software to record caller's inquiries and complaints.
Telephone Sales Representative
The Flagship Resort
Atlantic City, NJ
03.2004 - 09.2004
- Contact leads in order to book the customer to stay at the Flagship Resort for a seminar and tour of the resort
- Processed customer orders, up-sells, and cross-sells on the phone.
Telemarketer
RMH Telemarketing Services
Egg Harbor Township, NJ
12.2000 - 10.2002
- Identified potential customers through cold calling and database research.
- Developed relationships with customers to increase sales opportunities.
Administrative Assistant
City Of Atlantic City
Atlantic City, NJ
05.1994 - 10.1995
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Certificate - Paralegal Studies
Blackstone Career Institute
Allentown, PA06-2020
GED -
Atlantic City High School
Atlantic City, NJ05-1993
Some College (No Degree) - Business Administration
Thomas Edison State University
Trenton, NJSkills
- Proficient in [Software]
- Professional Communication
- Switchboard Operation
- Greeting customers
- Telephone reception
- Clear Communication
- Typing Skills
- Excellent Phone Demeanor
- Computer Skills
Timeline
Telephone Operator
Trump Taj Mahal
05.2007 - 06.2008
Telephone Sales Representative
The Flagship Resort
03.2004 - 09.2004
Telemarketer
RMH Telemarketing Services
12.2000 - 10.2002
Administrative Assistant
City Of Atlantic City
05.1994 - 10.1995
Certificate - Paralegal Studies
Blackstone Career Institute
GED -
Atlantic City High School
Some College (No Degree) - Business Administration
Thomas Edison State University
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