Hi, I’m
William Myers
Acworth,GA
“Act Like You’ve Been There Before”
Vince Lombardi
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment.
Overview
10
years of professional experience
1
Certification
Work History
Papa JohnsAtlanta, GA
General Manager
06.2023 - Current
Job overview
- See previous General Manager description.
CookoutKennesaw, GA
Management Trainee
03.2023 - 06.2023
Job overview
- Implemented process improvements that increased efficiency within the organization.
- Learned company processes, procedures and employee role functions.
- Enhanced leadership abilities through training and hands-on task completion.
- Acquired business and management skills through various resources to update proficiency.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Assisted with coaching and leading team to meet sales and service goals.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Malone's SteakhouseAtlanta, GA
Assistant Manager
04.2022 - 03.2023
Job overview
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Papa John's PizzaForest Park, GA
General Manager
10.2020 - 04.2022
Job overview
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
- Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
- Tracked monthly sales to generate reports for business development planning.
Papa John's PizzaKennesaw, GA
Head Shift Leader
05.2018 - 10.2020
Job overview
- Delegated tasks to employees and monitored activities and task completion.
- Collaborated with team members to improve performance and implement training updates.
- Conferred with human resources to recruit, onboard and mentor new team members.
- Supervised multiple teams of 7-10 employees in food establishment, maintaining positive and productive atmospheres to enhance employee experience.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
- Handled over $9000 worth of cash and card transactions daily with accuracy and efficiency.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Collaborated with General Managers to educate numerous employees on menu and procedural changes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Managed inventory records and supply orders to cut costs.
Papa John's PizzaKennesaw, GA
Customer Service Representative
12.2016 - 05.2018
Job overview
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Reviewed account and service histories to identify trends and issues.
- Exceeded company productivity standards on consistent basis.
- Assisted customers in making payments on accounts and setting up payment plans.
Papa John's PizzaSandy Springs, GA
Delivery Expert
04.2014 - 08.2016
Job overview
- Delivered orders to customers quickly.
- Interacted with customers on phone and in-person.
- Collected payments in cash, check and credit card.
- Inspected orders before and after delivery to guarantee customer satisfaction.
- Verified each delivery order with information on ticket.
- Upheld company's standards in regard to uniform, grooming and appearance.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Planned delivery routes based on road and traffic conditions.
- Promoted exemplary service to customers by keeping deliveries on time and undamaged.
- Obtained signatures from delivery recipients.
Education
Northside High SchoolColumbus, GA
High School Diploma
05.2008
Skills
- Performance improvements
- Supervision and training
- Employee scheduling
- Employee development
- Networking abilities
- Customer retention
- Sound judgment
- Leadership and team building
- Calm under pressure
- Staff development
- Communication skills
- Schedule management
- Budgeting and cost control strategies
- Purchasing and planning
- Sales planning and implementation
- Service Quality Improvement
Certification
- ServSafe Certification - 20114701 1/04/2026
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Papa Johns
06.2023 - Current
Management Trainee
Cookout
03.2023 - 06.2023
Assistant Manager
Malone's Steakhouse
04.2022 - 03.2023
General Manager
Papa John's Pizza
10.2020 - 04.2022
Head Shift Leader
Papa John's Pizza
05.2018 - 10.2020
Customer Service Representative
Papa John's Pizza
12.2016 - 05.2018
Delivery Expert
Papa John's Pizza
04.2014 - 08.2016
Northside High School
High School Diploma
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