William Nowak
Buffalo,NY
Summary
Proven multitasker and customer service expert, I elevated guest experiences at Salvatore’s Italian Gardens through exceptional service and mastery in crafting high-quality cocktails. Collaborated effectively during peak hours, enhancing team efficiency and customer satisfaction. My reliable nature and deep knowledge of beverages significantly contributed to developing a loyal clientele base.
Overview
7
7
years of professional experience
Work History
Bartender
Salvatore’s Italian Gardens
08.2022 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Ristorante Lombardo
10.2018 - 12.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
The 31 Club
11.2016 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelors - Economics
Niagara University
Niagara Falls, NY06.2020
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Timeline
Bartender
Salvatore’s Italian Gardens
08.2022 - 01.2024
Server
Ristorante Lombardo
10.2018 - 12.2022
Server
The 31 Club
11.2016 - 10.2018
Bachelors - Economics
Niagara University
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