Goal-oriented manager with distinguished experience in Automotive industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
I am proud to say that I have worked for only 2 companies in the last 35 Years.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pre Owned Sales Manager
Holman Automotive 2003 - 2024
06.2019 - Current
Developed strong client relationships for repeat business and increased referrals.
Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
Assisted sales team with completing customer transactions and managing issues.
Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
Increased customer satisfaction by implementing streamlined sales process for pre-owned vehicles.
Coordinated with service department to ensure all pre-owned vehicles were thoroughly inspected and ready for sale, resulting in reduced customer complaints.
Sales Consultant BMW New Cars
Holman Automotive
01.2013 - 06.2019
Generated increased sales revenue through effective lead generation and follow-up efforts.
Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Provided sales and customer service assistance to walk-in traffic
Built customer loyalty and retention by delivering excellent shopping experiences.
Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Increased overall revenue 30% from 20 sales through effective salesmanship and great negotiation skills.
Pre Owned Sales Manager AUDI
Holman Automotive
06.2010 - 12.2012
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
Increased sales revenue by developing and implementing effective sales strategies.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Organized promotional events and interacted with community to increase sales volume.
Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Implemented systems and procedures to increase sales.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Assistant Manager BMW
Holman Automotive
03.2007 - 05.2010
Maintained clean, safe, and organized store environment to enhance customer experience.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Set aggressive targets for employees to drive company success and strengthen motivation.
Established team priorities, maintained schedules and monitored performance.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Managed senior-level personnel working in marketing and sales capacities.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations.
Education
FLORIDA STATE FIREFIGHTER - Fire Fighting Class 120
Broward County Fire Academy
Fire Fighter
06.2012
ASE CERTIFIED TECHNICHAN - AUTOMOTIVE
GENERAL MOTORS
CHEVROLET
06.1989
High School Diploma -
West Hempstead High School
West Hempstead, NY
06.1984
Skills
Data Analytics
Pricing strategy
Sales Reporting
Brand Development
Decision-Making
Price Structuring
Sales Process Expertise
Employee Retention
Data Confidentiality
Staff Training and Development
Strong negotiation skills
Sales Presentations
Accomplishments
Supervised team of 20 staff members.
Certification
Certified M CAR, BMW - 2019- CURRENT
CPR certified
10 YRS
Timeline
Pre Owned Sales Manager
Holman Automotive 2003 - 2024
06.2019 - Current
Sales Consultant BMW New Cars
Holman Automotive
01.2013 - 06.2019
Pre Owned Sales Manager AUDI
Holman Automotive
06.2010 - 12.2012
Assistant Manager BMW
Holman Automotive
03.2007 - 05.2010
FLORIDA STATE FIREFIGHTER - Fire Fighting Class 120