Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

William Ortiz III

Glendale,Arizona

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

5
5
years of professional experience

Work History

Lead Account Specialist

Discover Financial Services
06.2022 - Current
  • Navigating computerized systems, strengthening customer relationships through account management and maintenance, maintaining quality support and customer service, recording data, information, and documents, overseeing financial accounts and transactions

Receptionist

Osiris-Rex (University of Arizona)
01.2022 - 05.2022
  • Maintaining security and telecommuting systems, providing information to guests, executive and administrative support, office and supply maintenance

Sales Associate

Under Armour
04.2019 - 06.2021
  • Engaging with customers on the sales floor, exhibiting selling behaviors, achieving sales goals, ensuring operational policies and processes are followed, staying current on new products and services

Education

Bachelor's Degree- Public Health -

University of Arizona
Tucson, AZ
12.2023

Associates Degree- General Studies -

Estrella Mountain Community College
Avondale, AZ
05.2021

High School Diploma -

Kofa High School
Yuma, AZ
05.2016

Skills

  • Computer and technical experience
  • Communication, critical thinking, and problem solving
  • Project Management
  • Empathy
  • Leadership
  • Relationship building
  • Analytical reasoning
  • Proficient in use of Microsoft Office products
  • Bilingual in English and Spanish
  • Customer Relations
  • Critical thinking
  • Advanced communication

Volunteer Experience

  • Grow2BFit Foundation, Community Outreach, 01/2023, 05/2023, Create media and designs for effective outreach, Translate weekly newsletter from English to Spanish, Maintain quality content through team communication, Tracked engagement analytics, Oversee collaborative projects before submission, Assist with the coordination of student activities and events
  • Conversation to Remember, Student Outreach, 08/2023, 12/2023, Assist with the recruitment of new volunteers through email, Tracked engagement analytics and response trends, Maintain team communication for collaborations, Assist with the development of student outreach initiatives

Languages

Spanish
Native or Bilingual

Timeline

Lead Account Specialist

Discover Financial Services
06.2022 - Current

Receptionist

Osiris-Rex (University of Arizona)
01.2022 - 05.2022

Sales Associate

Under Armour
04.2019 - 06.2021

Bachelor's Degree- Public Health -

University of Arizona

Associates Degree- General Studies -

Estrella Mountain Community College

High School Diploma -

Kofa High School
William Ortiz III