William Paden
New Castle,PA
Summary
Dynamic leader with a proven track record at Mercedes Benz of Plano, adept in digital marketing and team leadership. Excelled in enhancing customer satisfaction and mentoring sales teams, managing over 400 vehicle transactions monthly. Specializes in relationship building and efficient inventory management, significantly boosting sales and operational efficiency.
Overview
17
17
years of professional experience
Work History
Pre Owned Manager
Mercedes Benz of Plano
Plano, TX
08.2023 - Current
- Lead a team of 32 salespeople, ensuring high productivity, and excellent customer service.
- Manage 200 retail-ready vehicles on a profitable, strict 60-day turn. day turn
- Manage the reconditioning process, pricing, and website presence
- Follow strict Mercedes-Benz guidelines for Certified Pre-Owned Vehicles.
- 400 new and pre-owned vehicles retailed monthly.
Pre Owned Director
Mercedes Benz of Oklahoma
Edmond, OK
08.2018 - 07.2023
- Managed inventory acquisition and disposal for multiple high-line store locations in Oklahoma and Texas.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed all pricing, reconditioning, and pre-owned marketing.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Pre Owned Director
Toyota of Scranton
Scranton, PA
12.2017 - 07.2018
- Train and manage a 20 person sales floor
- Manage 150 vehicle pre owned inventory
- Coordinated activities with other departments to expedite work and improve collaboration.
- 190 average pre owned sales and 350 new sales per month
- Developed and maintained a profitable wholesale department
Pre Owned Sales Manager
Mercedes Benz of Lancaster
Lancaster, PA
08.2016 - 12.2017
- Resolved customer complaints regarding sales and service issues
- Managed 8 person sales floor efficiently
- Facilitate daily trade and lot walks
- Desk new and pre owned deals
- Monitored and maintained inventory levels of pre-owned vehicles.
Pre Owned Director
John Sisson Mercedes-Benz and Nissan
Washington, PA
04.2008 - 08.2016
- Recruited, trained, supervised, evaluated and mentored staff members.
- Coordinated with service department on daily workload to efficiently move vehicles thru recon process
- Provided direct assistance in desk-ing new and pre-owned deals.
- Managed all acquisitions and wholesale disposal of vehicles
Education
Some College (No Degree) - Special Education
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
- Digital Marketing Expertise
- Relationship Building Strategies
- Team Leadership
- Employee Development
- Employee Orientation Management
- Proven Sales Approaches
- Management of Auction Lane Operations
Affiliations
- Auto paint and classic car restoration expert
- Trained as heavy collision autobody repairman and refinisher
- Auto collision estimator
Accomplishments
- 6 Time Mercedes-Benz Best of the Best Pre Owned Sales Manager Award winner ,only 10 awarded nationwide
- Proficient in VAuto
- ADP CDK and Tekion proficient
Timeline
Pre Owned Manager
Mercedes Benz of Plano
08.2023 - Current
Pre Owned Director
Mercedes Benz of Oklahoma
08.2018 - 07.2023
Pre Owned Director
Toyota of Scranton
12.2017 - 07.2018
Pre Owned Sales Manager
Mercedes Benz of Lancaster
08.2016 - 12.2017
Pre Owned Director
John Sisson Mercedes-Benz and Nissan
04.2008 - 08.2016
Some College (No Degree) - Special Education
Slippery Rock University of Pennsylvania
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