William Palmer
Wentzville,MO
Summary
Leverage 35+ years of experience in the telecommunications industry in a challenging position that requires strong technical, interpersonal, leadership, decision-making, and problem-solving skills. Self-motivated team member with a proven track record of achieving high results through analytical thinking, process management, and organizational skills. Experience working closely with senior-level management teams to achieve results within district budgetary guidelines. Proven management experience in motivating teams to deliver successful results, completing projects on time, and maintaining the respect and cooperation of peers as well as direct reports.
Overview
36
36
years of professional experience
Work History
Senior Planning Engineer
Lumen Technologies
08.2023 - 04.2024
- Collaborated and supported Lumen’s Network Planning Teams by focusing on Network Program Controls, Budget Management, Strategy Execution, and Communication
- Served a cross-functional role by partnering with other Planning and Operational Teams in reporting process development and adherence, variance management and overall team collaboration
- Validated key information as Bulk Sold Deal Program Manager
- Managed order workflow content while also monitoring capex usage
- Partnered with the Account Team and Offer Management to ensure accurate and complete site lists in preparation for customer presentation with continued support through the contracted stage by performing capital budget/variance management, reporting and process adherence
Manager, Outside Plant Planning
AT&T (Formerly Southwestern Bell Telephone)
10.2011 - 04.2023
- Planned, designed, and analyzed the outside plant facilities/network design for all required feeder/fiber optic facility implementation and relief ranging from DSL to fiber to the business/home technologies
- Provided trigger projects to Outside Plant Engineers for design
- Team lead and project manager on several large new technology rollout projects (DSL, Fiber to the Home)
- Provided instructional training to new Planning Engineers
- Worked within district guidelines to meet budget objectives
Manager, OSP Construction
AT&T (Formerly Southwestern Bell Telephone)
01.2008 - 01.2011
- Managed CWA Cable Splicing Technicians to install and maintain copper and fiber optic infrastructure for AT&T facilities
- Tracked technician safety, quality, efficiency, and productivity
- Provided instructional training to new technicians
Manager OSP Engineering Design
AT&T (Formerly Southwestern Bell Telephone)
01.2001 - 01.2008
- Design work prints for complex outside plant facilities, loop electronics applications, including Fiber Optic cable placement, DSL, OC3, DS3, SD1 (T1), ISDN, Sub-rate, and POTS Services
- Provide relief and plant design for Copper and Fiber Optic Facilities
- (Sold Business Cases, New Residential Service)
- Work within Capital Budget Guidelines to properly report costs to correct account codes on work prints to provide high quality customer service in the most cost-effective manner available
Installation and Repair Technician
AT&T (Formerly Southwestern Bell Telephone)
01.1993 - 01.2001
- Completed daily trouble reports and service order installations including T1, ADSL, ISDN Circuits at customer locations (MUX, DDM 1000/2000, FLM 150, Remote Terminals in SLC 96/ Series 5 Pair gain and DISC
- S Systems)
- Performed installation and maintenance duties for residential and business cable facilities in the outside plant environment
- Served as customer service advocate by coordinating with other departments, identifying and removing any roadblocks associated with customer service and resolving problems to remedy the situation
- Received many customer commendations as a result
Operator Services
AT&T (Formerly Southwestern Bell Telephone)
01.1988 - 01.1993
- Communicated with the outside callers to retrieve information from SWBT database for on-demand directory assistance requests and operator-assisted phone calls
- Provided high-quality customer service and communications while consistently achieving above-standard results
Education
BA - Business Administration
Lindenwood University
01.2004
Certificate - Accelerated Program in Electronics
St. Louis Community College
01.1994
Skills
- Technical skills
- Interpersonal skills
- Leadership skills
- Decision-making skills
- Problem-solving skills
- Analytical thinking
- Process management
- Organizational skills
- Management experience
- Motivating teams
- Project completion
- Team cooperation
- Construction Planning
References
Available upon request
Timeline
Senior Planning Engineer
Lumen Technologies
08.2023 - 04.2024
Manager, Outside Plant Planning
AT&T (Formerly Southwestern Bell Telephone)
10.2011 - 04.2023
Manager, OSP Construction
AT&T (Formerly Southwestern Bell Telephone)
01.2008 - 01.2011
Manager OSP Engineering Design
AT&T (Formerly Southwestern Bell Telephone)
01.2001 - 01.2008
Installation and Repair Technician
AT&T (Formerly Southwestern Bell Telephone)
01.1993 - 01.2001
Operator Services
AT&T (Formerly Southwestern Bell Telephone)
01.1988 - 01.1993
Certificate - Accelerated Program in Electronics
St. Louis Community College
BA - Business Administration
Lindenwood University
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