Summary
Overview
Work History
Education
Skills
Websites
Certification
Professional Highlights
Timeline
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William Patterson

Waxahachie,Texas

Summary

Experience
5 years of total experience, with 5 years in Construction specializing in Glazing.
2 years of Customer Service Representative experience.
1 Year Computer Science at Santa Rosa Junior College

Overview

5
5
years of professional experience
1
1
Certification

Work History

Glazier / Customer Service Representative

See Through Shower and Glass LLC
06.2023 - Current
  • Built all Social Media for See Through Shower and Glass: Website, Yelp, google my business, Angis leads, and Facebook
  • Led inventory, making sure all supplies and materials are in stock and ready for job sites
  • Managed approximately 15 incoming calls, emails and faxes per day from customers.
  • On-site Installation for large Window, IG, and Shower projects.

Apprentice Glazier

See Through glass and door
08.2019 - 02.2023
  • Executed installation of 500+ windows, IG Units, Screens, Doors, and Commercial Doors at See Through Glass and Door over 3 years
  • Achieved 95% customer satisfaction rate through exceptional service and attention to detail
  • Prepared for each job uniquely, supplying work vehicle with proper installation materials per job site
  • Trained in Answering phone at front desk and dealing with customers Via Phone

Education

Computer Science - Computer Science

Santa Rosa Junior College
Santa Rosa, CA
12.2022

High School Diploma -

Petaluma High School
Petaluma, CA
01.2021

Skills

  • Windows
  • IG's
  • Showers
  • Mirrors
  • Doors
  • Storefront
  • Construction
  • Glazing
  • Customer Service
  • Help Desk Support
  • Data Entry
  • Computer Hardware
  • C
  • Residential glass installation
  • Safety protocol knowledge

Certification

  • Technical Support Fundamentals - Coursera, 8B38ZEEFM36B
  • The Bits and Bytes of Computer Networking - Coursera, 2646HAWHZ39J
  • Operating Systems and You: Becoming a Power User - Coursera, TYCC6X9MNJUC
  • Google IT Support Specialization - Coursera, RWBCW57WT8PH

Professional Highlights

  • Finished over 125+ Individual Glass Projects per year for 3 years straight.
  • Achieved over $125k worth of products installed into home owners properties.

Timeline

Glazier / Customer Service Representative

See Through Shower and Glass LLC
06.2023 - Current

Apprentice Glazier

See Through glass and door
08.2019 - 02.2023

Computer Science - Computer Science

Santa Rosa Junior College

High School Diploma -

Petaluma High School
William Patterson