William Patterson
Waxahachie,Texas
Summary
Experience
5 years of total experience, with 5 years in Construction specializing in Glazing.
2 years of Customer Service Representative experience.
1 Year Computer Science at Santa Rosa Junior College
Overview
5
5
years of professional experience
1
1
Certification
Work History
Glazier / Customer Service Representative
See Through Shower and Glass LLC
06.2023 - Current
- Built all Social Media for See Through Shower and Glass: Website, Yelp, google my business, Angis leads, and Facebook
- Led inventory, making sure all supplies and materials are in stock and ready for job sites
- Managed approximately 15 incoming calls, emails and faxes per day from customers.
- On-site Installation for large Window, IG, and Shower projects.
Apprentice Glazier
See Through glass and door
08.2019 - 02.2023
- Executed installation of 500+ windows, IG Units, Screens, Doors, and Commercial Doors at See Through Glass and Door over 3 years
- Achieved 95% customer satisfaction rate through exceptional service and attention to detail
- Prepared for each job uniquely, supplying work vehicle with proper installation materials per job site
- Trained in Answering phone at front desk and dealing with customers Via Phone
Education
Computer Science - Computer Science
Santa Rosa Junior College
Santa Rosa, CA12.2022
High School Diploma -
Petaluma High School
Petaluma, CA01.2021
Skills
- Windows
- IG's
- Showers
- Mirrors
- Doors
- Storefront
- Construction
- Glazing
- Customer Service
- Help Desk Support
- Data Entry
- Computer Hardware
- C
- Residential glass installation
- Safety protocol knowledge
Certification
- Technical Support Fundamentals - Coursera, 8B38ZEEFM36B
- The Bits and Bytes of Computer Networking - Coursera, 2646HAWHZ39J
- Operating Systems and You: Becoming a Power User - Coursera, TYCC6X9MNJUC
- Google IT Support Specialization - Coursera, RWBCW57WT8PH
Professional Highlights
- Finished over 125+ Individual Glass Projects per year for 3 years straight.
- Achieved over $125k worth of products installed into home owners properties.
Timeline
Glazier / Customer Service Representative
See Through Shower and Glass LLC
06.2023 - Current
Apprentice Glazier
See Through glass and door
08.2019 - 02.2023
Computer Science - Computer Science
Santa Rosa Junior College
High School Diploma -
Petaluma High School
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