William Pena
New York,NY
Summary
Dynamic Assistant Manager with a proven track record at Dairy Queen Grill & Chill, excelling in customer service and team leadership. Enhanced operational efficiency and accuracy in cash handling, while fostering a positive work environment. Successfully drove sales growth through strategic planning and effective merchandising, ensuring exceptional customer experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dairy Queen Grill & Chill
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Arby's
09.2014 - 09.2024
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Associate of Business Administration -
Suffolk County Community College
Brentwood, NYHigh School Diploma -
Walter G O Connell
Copiague, NY06-2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Licensed servsafe - 2022-2025
- Licensed bartering -2018
Languages
English
Spanish
Timeline
Assistant Manager
Dairy Queen Grill & Chill
10.2024 - Current
Assistant Manager
Arby's
09.2014 - 09.2024
Associate of Business Administration -
Suffolk County Community College
High School Diploma -
Walter G O Connell
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