Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Timeline
Generic

William Poland

Bonita Springs,USA

Summary

I was very active in athletics and successful in academics throughout high school. I was a member of teams for JRTOC JLAB and JROTC Raiders, as well as teams for football, wrestling, track, and weightlifting. In addition to these responsibilities, I made time for volunteer work and community service events, all the while keeping up a 4.1 GPA and enrolling in honors and AP courses. I started working at Bonita Springs Publix Supermarket in 2020 at the age of 15, and in 2023 I was promoted to the customer service desk. My duties included professionally processing orders, handling customer concerns, and resolving complaints. I have recently started working at an interfacility private ems transportation company called MedTrek. Where we monitor and transport patients to and from hospitals, their homes, hospice, etc. In the future, I am motivated to further my education by enrolling in rescue and first responder related courses. A few goals of mine are to eventually start school to become a paramedic and join a special team for my fire department.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service

Publix
Bonita Springs, Florida
02.2020 - 10.2024
  • Company Overview: Started working at the Bonita Springs Publix Supermarket since 2020, when I was 15, and joined the customer service desk in 2023.
  • Strived to provide exceptional customer service by addressing issues, resolving complaints, and processing orders in a professional manner.
  • Ensured all customer service standards are met at all times.
  • MedTrek private transportation company EMT and certified ambulance driver.

Education

High School Diploma -

Bonita Springs High School
Bonita Springs, FL
05.2023

Skills

  • Service Quality Assurance
  • Effective Team Coordination
  • Team Leadership
  • Versatility
  • Effective Complaint Resolution
  • Conflict Resolution
  • EVOC-certified
  • EMS experience

Hobbies and Interests

  • Continuing education in first responder and firefighter-related classes
  • Joining a special team for my department
  • Getting certified as a paramedic
  • Staying fit via the greatest cardio tool, pickleball

Certification

  • Firefighter Certificate of Compliance (April 30th, 2024)
  • Emergency Medical Technician (December 1st, 2023)

Timeline

Customer Service

Publix
02.2020 - 10.2024

High School Diploma -

Bonita Springs High School
William Poland