Summary
Overview
Work History
Skills
Timeline
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William Presley

Murfreesboro

Summary

Dynamic retail professional with a proven track record at GameStop, excelling in cash handling accuracy and customer service. Skilled in optimizing store operations and enhancing customer experiences. Recognized for developing strong customer relationships and training team members, contributing to a positive and efficient work environment.

Overview

5
5
years of professional experience

Work History

Retail Keyholder

GameStop
10.2024 - Current
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Rearranged racks and shelving based on seasonal planograms.
  • Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
  • Developed strong relationships with customers by actively engaging in conversation about their needspreferences.
  • Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
  • Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
  • Opened and closed store at proper times for reliable services.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
  • Assisted store cashiers during peak sales times.

Coffee Machine Bench Tester

Franke Coffee
03.2021 - 03.2022
  • Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
  • Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
  • Identified critical bugs through thorough testing processes, enhancing overall product performance.
  • Collaborated with development teams to resolve defects and improve the overall stability of applications.

Overnight Stocker

Walmart
03.2022 - 04.2022
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Maintained a clean and organized sales area.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.

Power Cord Sorter

CTDI Warehouse
01.2020 - 01.2021
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Used hand-held scanners to sort items into specific categories.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.

Skills

  • Store operations
  • Cash handling accuracy
  • Employee training
  • Social media marketing
  • Customer service
  • Workplace safety

Timeline

Retail Keyholder

GameStop
10.2024 - Current

Overnight Stocker

Walmart
03.2022 - 04.2022

Coffee Machine Bench Tester

Franke Coffee
03.2021 - 03.2022

Power Cord Sorter

CTDI Warehouse
01.2020 - 01.2021

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William Presley