William Eckardt
Sodexo Services
New York,NY
1
Language
2026
years of professional experience
Dynamic professional with a proven track record at SSP America, excelling in customer service and team collaboration. Enhanced service quality by optimizing workflows and training staff. Detail-oriented and adaptable, effectively managed high-pressure environments, achieving a 20% improvement in efficiency. Skilled in multitasking and communication, consistently delivering exceptional results.
Work History
Host
- Greeted and seated guests, ensuring a positive first impression.
- Managed waitlists and reservations, optimizing table turnover.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new hosts on service standards and protocols.
- Seated patrons based on guest preferences and seating availability.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Server
1 Year 10 Months- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu knowledge and service protocols.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cabin Cleaner Lead
2 Years- Maintained cleanliness and sanitation standards in cabin areas to ensure passenger comfort.
- Conducted thorough inspections of cabins for damage, reporting issues promptly to supervisors.
- Utilized specialized cleaning equipment and materials to effectively clean and disinfect surfaces.
- Collaborated with team members to streamline cleaning processes, enhancing overall efficiency.
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
- Supported airline safety standards with meticulous attention to detail during cabin inspections.
- Complied with all safety regulations while handling hazardous materials or working in challenging environments such as confined spaces and heights within aircraft cabins.
Cabin Cleaning Leader
3 Years 4 Months- Supervised daily operations to ensure compliance with safety protocols and efficiency standards.
- Mentored team members, fostering skill development and promoting a collaborative work environment.
- Analyzed workflow processes, identifying opportunities for efficiency improvements and cost reduction.
- Led cross-functional teams in implementing operational strategies to enhance service delivery.
Home Health Aide
8 Years 5 Months- Assisted clients with daily living activities, enhancing overall well-being and independence.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Maintained accurate records of client care, ensuring compliance with agency policies and standards.
- Collaborated with multidisciplinary teams to develop personalized care plans for clients' needs.
- Implemented safety protocols during care routines to minimize risks and enhance client safety.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Education
Bachelor of Science - Psychology
Skills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Team player mentality
Adaptable to change
Exceptional communication
Detail-oriented
Languages
Spanish
Native or Bilingual
Timeline
Server
Sodexo Services
09.2023 - 07.2025Read More
Cabin Cleaner Lead
G2 Secured Staff
08.2021 - 08.2023Read More
Cabin Cleaning Leader
Prime Flight
04.2018 - 08.2021Read More
Home Health Aide
Sunnyside Community Services
01.2010 - 06.2018Read More
Host
SSP America
Read More
Metropolitan University
Bachelor of Science from Psychology
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