William Reid
Hockley,TX
Summary
Results-oriented professional with a focus on delivering exceptional customer service. Committed to driving success within your company through dedication and hard work. Proven track record of achieving results, bringing a solution-oriented approach to every task. Eager to leverage skills and contribute to the continued growth and prosperity of your organization.
Overview
8
8
years of professional experience
Work History
Rideshare/Delivery Driver
Uber/Lyft/Door Dash
02.2019 - Current
- Secured exceptional customer satisfaction rating at 4.87%.
- Ensured vehicle operations were conducted with utmost safety.
- Maintained flawless operational standards.
- Achieved scheduled delivery targets consistently.
Rail Operator
Houston Metro
04.2023 - 08.2024
- Managed an average of 15 daily questions, maintaining strong satisfaction rates.
- Managed emergency situations with composure and effectiveness, guaranteeing the safety of passengers and staff.
- Skillfully maneuvered light rail vehicle in various conditions.
Commercial Pest Control Technition
ABC Pest Control
08.2022 - 06.2023
- Managed around 8 client inquiries per day with a focus on prompt and effective resolution.
- Consistently reached and outperformed designated monthly service benchmarks.
- Coordinated timely service processes across a portfolio of 30 customers, driving satisfaction.
IT
Memorial Hermann
11.2019 - 03.2020
- Handled successful data backup and system upgrade tasks.
- Delivered troubleshooting support to newly onboarded users.
- Expertise in troubleshooting and fixing Office 365 complications.
IT Asset Manager/Technology Support
TCS\PriceWaterHouse Coopers
09.2017 - 08.2019
- Directed asset inventory, procurement, and shipment operations ensuring significant reductions in loss.
- Coordinated operations for retiring outdated equipment.
- Streamlined the deployment of new assets by overseeing the replacement of end-of-life equipment.
- Ensured superior IT support to clients.
- Tracked activities via Service Now ticketing system.
- Streamlined monitoring processes through integration of Splunk dashboards.
Education
Commercial Driving - Commercial Driving
160 Driving Academy
Pearland, TX03.2025
Associate of Science - Network Communications & Information Systems w/Microsoft Systems
Lincoln College
10.2012
Skills
- Customer Service
- Commercial Driving
- Critical Thinking
- Leadership
- Team Work
- Work Ethic
- Operating Systems
- Windows
- MAC
- Linux
- Productivity Software
- Office 360
- Lotus Notes
- Ticketing Systems
- Service Now
- SM9
- Remedy
- Splunk
- Splunk Dashboards
Accomplishments
- Working With Executives, Have years of experience working with executives to meet their unique challenges, and have been recognized on many occasions for my professionalism.
- Problem Solving, We had an issue with Dell desktops that were randomly getting a Bitlocker error when booting, upon further research we noticed it was only happening when a USB drive was plugged in during bootup.
Licenses
CDL-A
Timeline
Rail Operator
Houston Metro
04.2023 - 08.2024
Commercial Pest Control Technition
ABC Pest Control
08.2022 - 06.2023
IT
Memorial Hermann
11.2019 - 03.2020
Rideshare/Delivery Driver
Uber/Lyft/Door Dash
02.2019 - Current
IT Asset Manager/Technology Support
TCS\PriceWaterHouse Coopers
09.2017 - 08.2019
Associate of Science - Network Communications & Information Systems w/Microsoft Systems
Lincoln College
Commercial Driving - Commercial Driving
160 Driving Academy
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