William Reyes
Hallandale,FL
Summary
Motivated , with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
11
11
years of professional experience
Work History
Security Officer
Acqualina Resort
09.2022 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored and authorized the entrance and departures of employees and visitors to the units
Restaurant Manager
Beach Bar Newport Pier
06.2019 - 11.2023
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Successfully coordinated the scheduling of multiple staff members in a fast-paced enviorment
Bell Attendant
Four Seasons Hotel Surfclub
02.2019 - 07.2022
- Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
Server
BEACH BAR NEWPORT PIER
03.2013 - 06.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Sharpstown High School
Houston, TX06.2008
Skills
- Staff Management
- Schedule Coordination
- Stress Tolerance
- Daily Specials Memorization
- Food Running
- Table Bussing
- Table Setting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer
Acqualina Resort
09.2022 - Current
Restaurant Manager
Beach Bar Newport Pier
06.2019 - 11.2023
Bell Attendant
Four Seasons Hotel Surfclub
02.2019 - 07.2022
Server
BEACH BAR NEWPORT PIER
03.2013 - 06.2019
High School Diploma -
Sharpstown High School
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