Open To Work
William Reynolds
Jacksonville,NC
Summary
Dynamic professional with a strong focus on customer service and operational efficiency. Proven ability to train staff and resolve escalated issues, enhancing customer satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Key Holder Supervisor
Party Suppliers
Jacksonville, NC
05.2025 - Current
- Trained new staff on customer service standards and operational procedures.
- Monitored cash handling processes to maintain accuracy during transactions.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed store personnel by delegating tasks and supervising daily operations.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Supported promotional events by setting up merchandise and engaging with attendees.
- Completed store opening and closing procedures.
Assistant Manager
Dairi-O
Jacksonville, NC
02.2025 - 04.2025
- Assisted in daily operations, ensuring smooth workflow and customer satisfaction.
- Monitored inventory levels and assisted with stock replenishment processes.
- Implemented efficient service techniques to enhance customer experience.
- Resolved customer inquiries promptly, improving service response time.
- Supported management in executing promotional initiatives and events.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Uber Driver
Uber
Jacksonville, NC
03.2024 - 02.2025
- Delivered exceptional customer service, ensuring a positive ride experience for all passengers.
- Navigated efficiently through city traffic, optimizing routes to minimize wait times.
- Utilized Uber app features for accurate ride tracking and seamless communication with riders.
- Maintained vehicle cleanliness and safety standards, conducting regular inspections before shifts.
- Adapted to varying passenger needs, providing assistance with luggage and special requests.
- Resolved passenger complaints professionally, ensuring satisfaction and loyalty to the service.
Deputy Sheriff
Forsyth County Sheriffs Office
Winston-Salem, NC
07.2008 - 01.2020
- Enforced laws and regulations to ensure public safety and community compliance.
- Conducted thorough investigations of criminal incidents, gathering evidence and interviewing witnesses.
- Collaborated with local agencies to enhance community policing initiatives and improve response strategies.
- Led training sessions on crisis intervention techniques, enhancing team preparedness for high-stress situations.
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
- Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
- Participated in high-risk arrest warrants, ensuring apprehension of dangerous individuals while minimizing collateral risks as an active member of the SWAT Team.
Education
Associate of Applied Science - Criminal Justice
Forsyth Technical Community College
Winston-Salem, NC08.2026
High School Diploma -
Britain Academy
High Point, NC04.2003
Criminal Justice Instructor - Criminal Justice
Guilford Technical Community College
Jamestown, NC06.2019
Skills
- Store operations
- Training and mentoring
- Staff oversight
- Sales proficiency
- Team training and development
- Leadership development
- Multitasking and prioritizing
- Problem-solving
- Critical thinking
Accomplishments
- Life Saving Award
- Medal of Valor
- Atmosphere Changer Award
- Staff Member of the Month
- Staff Member of the Year
- Crisis Intervention Team
Languages
English
Native or Bilingual
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteSalary Range
$65000/yr - $200000/yrTimeline
Key Holder Supervisor
Party Suppliers
05.2025 - Current
Assistant Manager
Dairi-O
02.2025 - 04.2025
Uber Driver
Uber
03.2024 - 02.2025
Deputy Sheriff
Forsyth County Sheriffs Office
07.2008 - 01.2020
Associate of Applied Science - Criminal Justice
Forsyth Technical Community College
High School Diploma -
Britain Academy
Criminal Justice Instructor - Criminal Justice
Guilford Technical Community College