William Rice
Cedar Rapids,IA
Summary
Enthusiastic Leader that is customer-focused professional with leadership experience in coaching people, developing strategies and managing multiple program initiatives simultaneously under changing conditions and shifting priorities. Disciplined leader that possesses excellent leadership skills, dynamic interpersonal communication skills and strong mentoring ability that will help other leaders and teams be successful within an organization.
Overview
7
7
years of professional experience
Work History
Sr. Partners Support Supervisor
Godaddy
12.2020 - 07.2023
- Identify, coach and measure critical core competencies and essential performance metrics for Guides/Leadership
- Join Forces on departmental projects/experiments
- Focus on customer outcomes in both individual and team discussions
- Cover manager duties while manager is out of office
- Focus on the unique talents and strengths to drive personal development and growth for team members.
GameChanger
Godaddy
02.2019 - 11.2019
- Responsible for the development, performance, and results achieved by multiple teams of 10-15 Guides per team
- Ability to identify, coach and measure critical core competencies and essential performance metrics for consultants and supervisors
- Define outcomes with clarity so everyone understands the definition of success and expectations for the role
- Focus on the unique talents and strengths to drive personal development and growth for each of your team members
- Provide accurate/timely feedback and validation on a regular basis towards performance progress/attainment.
Inbound Supervisor
Godaddy
08.2017 - 02.2019
- Create monthly team goals that align with company and then identify/drill down to what agents individually need to do to achieve set goals
- Responsible for coaching and motivating agents on consultative selling processes along with personal development goals by continuous feedback and reinforcement
- Handle escalated situations with team and customers when they arise
- Visible on the floor with team to be there to assist as needed as circumstances arise.
Inbound and Customer Development Coach
Godaddy
05.2016 - 08.2017
- Responsible for coaching and motivating agents on consultative selling processes along with personal development goals by continuous feedback and reinforcement
- On Boarding new hire agents both external and internal to effectively integrate agents into Godaddy or specialize department
- Assist in covering team(s) which would include running huddles/meetings to help deliver company changes, recognition, create coaching plans, 1:1's, along with daily duties of supervisor and coach
- Assist in outbound campaign testing and be point of contact for agents assigned.
Education
High School Diploma -
Union High School
La Porte City, IA05.2005
Skills
- Proven History of Coaching/Developing Others
- Able to Uplift Level Of Awareness
- Experience Skills That Help Advise Those Around
- Motivational by Using Specific Behaviors & Actionable Items
- Work Planning and Prioritization
- Performance Management
- Client Retention
Timeline
Sr. Partners Support Supervisor
Godaddy
12.2020 - 07.2023
GameChanger
Godaddy
02.2019 - 11.2019
Inbound Supervisor
Godaddy
08.2017 - 02.2019
Inbound and Customer Development Coach
Godaddy
05.2016 - 08.2017
High School Diploma -
Union High School
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