William Rich
Winter Park
Summary
Guest Services professional with 6 years of experience enhancing customer satisfaction and operational efficiency in hospitality and retail environments. Skilled in time management, conflict resolution, and team leadership, consistently improving guests' experiences and fostering a welcoming atmosphere. Committed to utilizing problem-solving abilities and attention to detail drive process improvements and maintain high service standards.
Overview
7
7
years of professional experience
Work History
Owner
GREYT Days In Orlando
08.2025 - Current
- Enhanced video clarity and appeal by capturing high-quality content.
- Delivered videos meeting client specifications for length, style, and pacing.
- Created unique and engaging content through innovative video production strategies.
- Partnered with clients to develop tailored concepts for compelling video narratives.
VIP Guest Services
The Umstead Hotel & Spa
05.2024 - 02.2026
- Enhanced guest satisfaction by fostering teamwork and efficient operations.
- Ensured VIP guests enjoyed a clean, welcoming dining experience.
- Streamlined guest services through effective inter-departmental collaboration.
- Facilitated smooth communication for optimal guest service delivery.
- Coordinated event activities and guest services with team collaboration.
Corporate Communications Intern
CEO Roundtable on Cancer
01.2022 - 08.2022
- Enhanced staff engagement through effective internal communication strategies.
- Created compelling content for newsletters, press releases, and social media.
- Researched industry trends to guide effective communication initiatives.
- Ensured consistent messaging by collaborating with cross-functional teams.
- Monitored media coverage and summarized findings for strategic adjustments.
Guest Services
Whole Food Market
12.2018 - 08.2021
- Enhanced guest service coordination through effective team collaboration.
- Boosted departmental efficiency by streamlining workflows and improving processes.
- Resolved technical issues with reservation software, ensuring accurate billing and timely service.
- Engaged in training sessions to align with industry best practices and trends.
Education
Master of Arts - Communication And Business Leadership
High Point University
High Point05-2024
Bachelor of Arts - Media Production & Entreprenuership
High Point University
High Point, NC05-2023
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project estimating
- Consulting
Jack Charles Scholarship
Recipient of the Jack Charles Scholarship (2019-2023)
Timeline
Owner
GREYT Days In Orlando
08.2025 - Current
VIP Guest Services
The Umstead Hotel & Spa
05.2024 - 02.2026
Corporate Communications Intern
CEO Roundtable on Cancer
01.2022 - 08.2022
Guest Services
Whole Food Market
12.2018 - 08.2021
Master of Arts - Communication And Business Leadership
High Point University
Bachelor of Arts - Media Production & Entreprenuership
High Point University