William Richter
Ossining
Summary
Dynamic professional with extensive experience at Westchester Skating Academy, excelling in program management and strategic planning. Proven track record in enhancing youth hockey programs through effective team leadership and exceptional customer service. Skilled in problem-solving and fostering community partnerships, driving participation and engagement in recreational activities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Director for Youth Hockey Program
Westchester Skating Academy
09.2022 - 04.2025
- Managed all aspects of recreational hockey league operations, including scheduling, team formation, roster adjustments, and staff assignments.
- Conducted player evaluations and created balanced teams, incorporating player skill levels and individual requests.
- Headed all on-ice programs, hockey camps, clinics, and league play with the responsibility of ensuring safety, staff professionalism, and smooth execution.
- Trained new staff and monitored coaching performance to maintain program standards and quality.
- Provided customer service to families, assisting with program selection, resolving issues, and maintaining open communication.
- Built partnerships with external hockey organizations to expand league participation and community reach.
- Handled administrative tasks such as registration invoicing, balance collections, data entry, and promotional email outreach.
- Head coached multiple rec league teams of every youth age group during each season (8U-16U).
Ice Skating Instructor and Youth Hockey Coach
Westchester Skating Academy
11.2018 - 09.2022
- Instructed and taught children the basics of ice skating
- Head coached Learn to Skate classes for every youth age group
- Coached and demonstrated on-ice drills for youth hockey players
- Evaluated and accommodated every individual learner to help them improve.
- Coach/Counselor for Youth Hockey Summer & Winter Camp Program
- Refereed for In house youth hockey games of every level (8u-16u)
- Ran, assisted and prepared drills for team practices and clinics
- Coached rec league teams on the bench during games of every level (8u-16u)
- Provided one on one private skating and hockey lessons on a weekly basis
Ticket Operations Intern
New York Boulders
05.2022 - 09.2022
- Facilitating the appropriate distribution of tickets to attendees
- Scheduling guest visits to games
- Overseeing the proper exchange of vouchers
- Maintaining the ticket database so that all information is current
- Ensuring guest satisfaction on game day, including resolving disputes and offering seat changes based on varying eligibilities
- Monitoring the youth reading program of over 7,000 children and preparing ticket packages to those who completed the reading challenge
Education
Bachelor of Science - Sport Management
SUNY Cortland
Cortland, NY05-2022
Skills
- Staff management
- Strategic planning
- Business administration
- Task delegation
- Problem-solving
- Teamwork and collaboration
- Team leadership
- Customer service
- Interpersonal communication
- Decision-making
- Time management
- Professional and courteous
Certification
NIL Certified
Hubspot Inbound Marketing Certified
Hubspot Inbound Sales Certified
Google Analytics Academy
Twitter Flight School Certified
Social Media Analytics Certified
Timeline
Assistant Director for Youth Hockey Program
Westchester Skating Academy
09.2022 - 04.2025
Ticket Operations Intern
New York Boulders
05.2022 - 09.2022
Ice Skating Instructor and Youth Hockey Coach
Westchester Skating Academy
11.2018 - 09.2022
Bachelor of Science - Sport Management
SUNY Cortland
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