Summary
Overview
Work History
Education
Skills
Languages
Timeline
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William Ricker

Port Richey

Summary

Dynamic Shift Supervisor at CVS with expertise in cash handling and conflict resolution. Successfully trained new employees and enhanced customer satisfaction through effective complaint resolution. Proven track record in inventory control, ensuring accuracy and minimizing discrepancies, while maintaining a well-organized store environment. Committed to delivering exceptional service and operational excellence.

Overview

12
12
years of professional experience

Work History

Shift Supervisor/ Key Holder

CVS
10.2013 - 05.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Oversaw loading and unloading of packages in warehouse.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Education

High School Diploma -

Hicksville High School
Hicksville, NY
06-1982

Skills

  • Cash handling
  • Workplace safety
  • Customer-oriented
  • Inventory control and record keeping
  • Inventory control
  • Conflict resolution techniques

Languages

English

Timeline

Shift Supervisor/ Key Holder

CVS
10.2013 - 05.2025

High School Diploma -

Hicksville High School

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William Ricker