William Rivera
Elizabeth,USA
Summary
Experienced with operating forklifts in fast-paced environments, ensuring smooth material handling and efficient operations. Delivers consistent performance by maintaining equipment and adhering to safety guidelines. Knowledge of warehouse management and logistics coordination.
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
11
11
years of professional experience
Work History
Service Writer
Hanover Powersports
East Hanover, NJ
06.2024 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into Software database to track job status.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
Yard Coordinator/supervisor
Interport Secure Parking
Newark, NJ
11.2020 - 11.2023
- Organized team-building activities aimed at fostering a sense of unity among Yard Coordinator staff members.
- Streamlined communication between departments for improved yard coordination and collaboration.
- Served as a liaison between Yard Coordinators from different shifts, facilitating seamless handovers during shift changes.
- Optimized workflow with efficient allocation of resources, including personnel, equipment, and space.
- Ensured safety compliance by conducting thorough inspections and adhering to company policies.
- Enhanced yard efficiency by implementing strategic organization and space utilization plans.
- Improved customer satisfaction by providing timely responses to inquiries and addressing concerns promptly.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Switcher/Operator
H&M Transport
Jersey City, NJ
10.2017 - 09.2020
- Transport containers and trailers to and from train as a switcher.
- Loading and unloading trains with hydraulic cranes.
- Using forklifts to raise/lower hitches on spine cars.
- Cataloging and time recording of use per equipment.
Delivery Driver/ Service Writer
Cross Country PowerSports
Metuchen, NJ
07.2015 - 09.2017
- Transporting motorcycles to and from customers.
- Washing bikes before delivery.
- Inspecting and diagnosing the bike.
- Write work orders with mechanics observations/resolutions.
- Customer service.
Door installer/repairman
NJ Door Works
Hillside, NJ
02.2014 - 05.2015
- Adjust doors to open or close with the correct amount of effort or make a simple adjustment to electric openers.
- Wind large springs with upward motion of arm.
- Complete required paperwork, such as work orders, according to services and performed or required.
Education
High School Diploma -
Northwest Community College
Siloam Springs, AR06.2012
Skills
- Bilingual
- Problem-Solving
- Communications
- Organizational
- Customer service
- Order preparation
- Strong organization
- Automotive industry experience
- Communicating with clients
- Appointment scheduling
- Estimating
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Shipping and receiving
Timeline
Service Writer
Hanover Powersports
06.2024 - Current
Yard Coordinator/supervisor
Interport Secure Parking
11.2020 - 11.2023
Switcher/Operator
H&M Transport
10.2017 - 09.2020
Delivery Driver/ Service Writer
Cross Country PowerSports
07.2015 - 09.2017
Door installer/repairman
NJ Door Works
02.2014 - 05.2015
High School Diploma -
Northwest Community College