William Roberts
Meriden,CT
Summary
Versatile and dynamic, with a proven track record at Safe Home Security, Inc, where I excelled in technical support and customer relations. Leveraged critical thinking and data entry skills to enhance customer satisfaction. Demonstrated exceptional problem resolution abilities, significantly improving service efficiency without compromising quality.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Safe Home Security, Inc
11.2023 - 03.2024
Worked tech support mostly. Diagnosing and solving problems over the phone.
Landscaper
Self Employed Web
03.2012 - 10.2015
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Also snow removal in the winter
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Veterinary Assistant
Windsong Dog Kennel
04.2005 - 11.2010
My grandmother's LLC. I helped breed and clean up after the dogs/ puppies
Education
None - Jack of All, Master of None
Wallingford Adult Education
Wallingford, CT06.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Assertiveness
- Product education
- Store maintenance
- Order fulfillment
- Technical support
- Data collection
Timeline
Customer Service Representative
Safe Home Security, Inc
11.2023 - 03.2024
Landscaper
Self Employed Web
03.2012 - 10.2015
Veterinary Assistant
Windsong Dog Kennel
04.2005 - 11.2010
None - Jack of All, Master of None
Wallingford Adult Education
Similar Profiles
Reina DejesusReina Dejesus
Quality Assurance Specialist/Legal Compliance Specialist at Safe Home Security, IncQuality Assurance Specialist/Legal Compliance Specialist at Safe Home Security, Inc
Shonice PerrinShonice Perrin
Customer Service Representative/Sales at Safe Home Security, IncCustomer Service Representative/Sales at Safe Home Security, Inc
Lester BellLester Bell
Sr Account Manger at Safe Home Security, IncSr Account Manger at Safe Home Security, Inc