Summary
Overview
Work History
Education
Skills
Timeline
Certification
References
Generic

William Robertson

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

26
26
years of professional experience
1
1
Certificate

Work History

Machine Forklift Operator

NFI
09.2021 - 03.2023
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations, that resulted in increased productivity for runs .
  • Organized and prepared workstations with materials needed for operations daily.

Machine Operator

On Time Staffing (Contract)
06.2021 - 09.2021
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Kept detailed production records and identified hold-ups.
  • Replenished materials and supplies as needed to maintain production.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.

Machine Operator (3rd Shift)

Staples
06.2019 - 03.2021
  • Picked orders to put in designated places ,retrieved orders using Raymond stand up reach or Crown reach vehicle with hybrid microsoft compatible software.
  • Used software to locate orders in a proficient manner to achieve goals.


Receiving Manager/Fork Lift Operator

Pims
07.2018 - 01.2019
  • Unloaded materials and goods at designated locations for best project availability.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Communicated with floor managers to determine merchandise placement.

Machine Operator

Adecco Staffing (Contract)
02.2018 - 06.2018
  • Retrieving Orders via Machinery
  • Replenishing Stock locations
  • Housekeeping
  • Inventory Control.

Picker/Forklift Operator

Axion World Wide LLC (Contract)
09.2017 - 01.2018
  • Utilized Forklift to ensure that there was enough work to feed the line.

Lead Footwear Specialist

Golf Galaxy
04.2014 - 09.2017


  • Acting head cashier.
  • Trained a sales team.
  • In charge of all store inventory for footwear department.
  • POS.
  • Provided the ultimate customer service for the golf enthusiast.


Customer Service Associate

Macy's (Contract)
10.2013 - 01.2014
  • Merchandising in certain departments.
  • Acting head cashier.

Floor and Wall Specialist

The Home Depot
09.2006 - 05.2013
  • Functioned in the following positions Window& Decor, Sales, Paint, hardware and Electrical Associate.
  • Able to use CSR to place orders within SLA
  • Worked in multiple departments in a leadership capacity where people reported to me.
  • Valiant assistant with marketing products as well as store displays, Performs flooring PK'S on the monthly basis.
  • Acting head cashier when needed.
  • Learned how to use multiple lines of business software to achieve customer satisfaction.

Shift Supervisor

DSW Shoes Warehouse
09.2001 - 09.2006


  • Shift supervisor for men's footwear.
  • To uphold the standard of excellence in customer service to our customers.
  • Helped to maintain cleanliness of the floor and assist customers.

Assistant Store Manager

Payless Shoe Source
05.1997 - 05.2000
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Made daily banking deposits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

High School Diploma -

East Orange High School
East Orange, NJ
06.1989

Skills

  • Data Analysis
  • Safety Regulations
  • Merchandising of Demonstrations
  • Improving Efficiencies
  • Inbound and Outbound Calling
  • Customer Service and Assistance
  • Technologically Savy
  • Staff Development and Training
  • Stock Replenishment
  • Quality Assurance
  • Merchandise Upselling
  • Retail Marketing
  • Product Knowledge
  • Inventory Control and Compliance
  • Management and Talent Planning

Timeline

Machine Forklift Operator

NFI
09.2021 - 03.2023

Machine Operator

On Time Staffing (Contract)
06.2021 - 09.2021

Machine Operator (3rd Shift)

Staples
06.2019 - 03.2021

Receiving Manager/Fork Lift Operator

Pims
07.2018 - 01.2019

Machine Operator

Adecco Staffing (Contract)
02.2018 - 06.2018

Picker/Forklift Operator

Axion World Wide LLC (Contract)
09.2017 - 01.2018

Lead Footwear Specialist

Golf Galaxy
04.2014 - 09.2017

Customer Service Associate

Macy's (Contract)
10.2013 - 01.2014

Floor and Wall Specialist

The Home Depot
09.2006 - 05.2013

Shift Supervisor

DSW Shoes Warehouse
09.2001 - 09.2006

Assistant Store Manager

Payless Shoe Source
05.1997 - 05.2000

High School Diploma -

East Orange High School

Certification


Lift truck Safety Course

Industrial Truck driving permit

Class 1, 2, and 3.



References

References furnished upon request.

William Robertson