William Rolon
Carteret,NJ
Summary
Proven to enhance guest satisfaction and streamline operations, I leveraged my exceptional communication and reservation management skills at Red Lobster to significantly reduce wait times. Adept at multitasking and fostering team collaboration, I consistently ensured a positive dining experience, demonstrating a professional appearance and a detail-oriented approach to guest relations.
Overview
2
2
years of professional experience
Work History
Host
Red Lobster
Iselin Nj
08.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Fast Food Worker
Burger King
Port Reading, NJ
07.2022 - 08.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
Education
Diploma -
Carteret High School
Carteret, NJSkills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail Oriented
- Professional Appearance
- POS Software
- Server Support
- Telephone reception
- Guest Relations
- Reservations
- Table Assignment Coordination
- Reservation coordination
- Seating arrangements
- Reservation Management
- Reservations Management
- Up-selling techniques
Timeline
Host
Red Lobster
08.2023 - Current
Fast Food Worker
Burger King
07.2022 - 08.2023
Diploma -
Carteret High School