Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Rossman

Orlando

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Dispatcher

Guardian Fleet Services
08.2022 - Current
  • Coordinated logistics to ensure timely dispatch of vehicles and resources.
  • Monitored communication systems for efficient routing and response management.
  • Optimized scheduling processes to improve service delivery and reduce wait times.
  • Trained new team members on operational procedures and safety protocols.
  • Implemented tracking tools to enhance visibility of fleet movements and status updates.

Funeral Assistant/Secretary

Baldwin-Fairchild Funeral Homes
11.2013 - Current
  • Organized funeral setups and offered guidance to families during ceremonies.
  • Handled incoming phone calls efficiently.
  • Managed payment procedures to maintain financial accuracy.
  • Created printed materials for funeral services.
  • Filed death certificates with state authorities.

Service Advisor/PC Technician

Tiger Direct
11.2012 - 05.2013
  • Executed troubleshooting and repair tasks on customer computers.
  • Recommending the best course of action to take, when a customer brings in their computer for repair
  • Sold various products, services, and warranties in-store.

PC Technician Intern

Kelly Educational Staffing
05.2011 - 06.2011
  • Cataloged all computer systems and associated devices.
  • Defragmenting all computers and removing old files
  • Repaired faulty computer systems.

Education

Network Engineering - Cyber Security

Valencia College
Orlando, FL

Certification - undefined

Winter Park Tech
Winter Park, FL
06.2012

Skills

  • Writing skills
  • Communication skills
  • Customer service
  • Computer literacy
  • English
  • Typing
  • Math
  • Time Management
  • Microsoft Word
  • Computer Skills
  • Office Administration
  • Administrative Experience
  • Basic Math
  • Microsoft Office
  • Phone Etiquette
  • Data entry

Timeline

Dispatcher

Guardian Fleet Services
08.2022 - Current

Funeral Assistant/Secretary

Baldwin-Fairchild Funeral Homes
11.2013 - Current

Service Advisor/PC Technician

Tiger Direct
11.2012 - 05.2013

PC Technician Intern

Kelly Educational Staffing
05.2011 - 06.2011

Certification - undefined

Winter Park Tech

Network Engineering - Cyber Security

Valencia College

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