William Rowland
Fort Meade,FL
Summary
Seasoned Sheriff's Office Employee that is familiar with the laws and regulations regarding Animal Control.Knowledgeable in field operations, kennel operations, and investigation operations.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
Polk County Sheriff's Office Animal Control
Winter Haven, FL
05.2023 - Current
- Answered customer inquiries and provided accurate information regarding animal control ordinances.
- Answered incoming calls and emails, providing frontline customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Trained new hires on phones and show them the process to enter calls for service.
Animal Control Officer (Kennel)
Polk County Sheriff's Office Animal Control
Winter Haven, FL
06.2022 - 05.2023
- Cleaned and disinfected cages, kennels, runs, and animal holding areas.
- Provided food, water, and bedding for animals in care.
- Supervised inmates while they cleaned animal cages, unloaded truck with donations.
Animal Control Enforcement Officer
Polk County Sheriff's Office
Winter Haven, FL
02.2021 - 06.2022
- Responded swiftly and appropriately to calls from citizens regarding incidents that required Animal Control assistance.
- Attended court hearings related to cases involving civil citations.
- Identified potential risks to public safety regarding animal control issues.
- Conducted investigations into alleged violations of the county ordinance.
- Impounded stray animals and transported to animal control.
Animal Control Investigator
Polk County Sheriff's Office Animal Control
Winter Haven, FL
04.2014 - 02.2021
- Collaborated with local law enforcement agencies on criminal investigations.
- Prepared detailed reports summarizing investigative activities and results.
- Reported results of investigations with written observations and photographs, and produced final reports.
- Prepare cases for criminal court and testify.
- Prepare cases for custody hearings.
- Help the vet with work up on neglected animals.
- Make contact with inmates that got arrested with animals.
- Investigate abandoned animals and try to locate the owners.
- Investigate people who went to the hospital to try and locate them.
- investigate to try to find the next of kin that the relatives had passed away.
Animal Control Officer (Kennel)
Polk County Sheriff's Office
Winter Haven, FL
06.2010 - 04.2014
- Provided food, water, and bedding for animals in care.
- Cleaned and disinfected cages, kennels, runs, and animal holding areas.
- Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
Animal Control Enforcement Officer
Polk County Sheriff's Office
Winter Haven, FL
12.2005 - 06.2010
- Identified potential risks to public safety, security or health.
- Collaborated with other law enforcement agencies in order to ensure compliance with applicable laws.
- Responded to animal control related calls and complaints from the public.
- Assisted in the capture of stray animals using humane trapping techniques.
- Documented all activities in computerized records management system.
- Maintained detailed reports on captured animals, including species, breed, color, sex and age.
- Attended court hearings regarding alleged violations of animal control laws.
- Interviewed witnesses to investigate reports of animal attacks or cruelty.
- Performed euthanasia when necessary according to established guidelines.
- Issued citations for violations of municipal ordinances relating to animal control.
- Investigated allegations of animal bites and quarantine and isolation procedures as required by law.
Detention Support Specialist
Polk County Sheriff's Office
Bartow, FL
06.2005 - 12.2005
- Monitored surveillance cameras throughout the facility.
- Monitored the sally port and let law enforcement in that was transporting inmates.
- Worked the front desk and answered the phones and provided bond information for the inmates families.
Education
High School Diploma -
Kathleen Senior High School
Lakeland, FL06-1990
Skills
- Good communication skills
- Knowledgeable in the use of Chameleon and Tiburon
- Entering calls for service in mobile CAD
- Dependable and reliable
- Adaptive team player
- detail oriented
- Mentoring and coaching
- Multi-Tasker
Timeline
Customer Service Specialist
Polk County Sheriff's Office Animal Control
05.2023 - Current
Animal Control Officer (Kennel)
Polk County Sheriff's Office Animal Control
06.2022 - 05.2023
Animal Control Enforcement Officer
Polk County Sheriff's Office
02.2021 - 06.2022
Animal Control Investigator
Polk County Sheriff's Office Animal Control
04.2014 - 02.2021
Animal Control Officer (Kennel)
Polk County Sheriff's Office
06.2010 - 04.2014
Animal Control Enforcement Officer
Polk County Sheriff's Office
12.2005 - 06.2010
Detention Support Specialist
Polk County Sheriff's Office
06.2005 - 12.2005
High School Diploma -
Kathleen Senior High School
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