William Ruiz
Holland
Summary
Dynamic customer service professional with extensive experience in retail, excelling in problem resolution and staff training. Proven ability to enhance customer satisfaction and streamline operations through effective communication and critical thinking. Skilled in POS systems and maintaining professionalism under pressure, ensuring a positive shopping experience.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
TrueNorth Companies
- Demonstrated product knowledge to assist customers in making informed purchasing decisions.
- Trained new staff on customer service protocols and best practices for efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Manager
Family Dollar
03.2025 - Current
- Assisted in managing daily store operations and ensuring customer satisfaction.
- Trained and supervised team members to enhance workflow efficiency.
- Developed staff schedules to optimize coverage during peak hours.
- Learned to adapt quick in a changing environment.
- Inquired knowledge of store needs from former sitting manager.
Customer Service Representative
Meijer
01.2026 - 03.2026
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Managed transactions efficiently, ensuring prompt and accurate processing of payments.
- Collaborated with team members to maintain a clean and organized store environment.
Team Member
Speedway Gas Station
01.2025 - 11.2025
- Provided exceptional customer service by assisting customers with inquiries and resolving issues promptly.
- Operated cash register efficiently, ensuring accurate transactions and maintaining cash drawer balance.
- Stocked shelves systematically, ensuring products were organized and available for customers at all times.
- Maintained cleanliness in store areas, adhering to safety and health regulations consistently.
- Assisted in training new team members on operational procedures and customer service standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Implemented best practices for merchandising, contributing to an inviting shopping environment for customers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Professional telephone demeanor
- Product knowledge
- Staff training
- Product sales
- Assertiveness
- POS systems
- Cash handling
Timeline
Customer Service Representative
Meijer
01.2026 - 03.2026
Assistant Manager
Family Dollar
03.2025 - Current
Team Member
Speedway Gas Station
01.2025 - 11.2025
Customer Service Representative
TrueNorth Companies