Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William R. Weeks

Charlotte,NC

Summary

Knowledgeable Operations Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Operations Manager

Rentokil Initial
09.2016 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Technician

Terminix – Commercial Division
07.2015 - 09.2016
  • Responsible for all Aspects of Commercial, Termites, Trapping, Rodent Exclusion, Bed Bug Heat Treatments, Sales, Customer Service
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Pest Control Technician

Hometeam Pest Control
11.2013 - 02.2015
  • Responsible for all Aspects of Residential Pest Control, Sales, Termites and Customer Service
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Educated and advised customers on preventive measures to reduce pest infestations.

Corrections Officer Sgt

Corrections Corporation of America
01.2009 - 10.2011
  • Care, Custody, and Control of Inmates, Supervision of Inmate Work & Construction Squads, Overall Security of the Institution
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.

Education

High School Diploma -

Riverdale High School
Alva, FL
02-1994

Skills

  • Wildlife Control Agent for North Carolina
  • Certified Pest Control Operator in Florida and North Carolina

Certification

  • Certified Corrections Officer; First Responder.
  • Purdue University – Urban and Industrial Pest Management
  • State of Florida Certified Pest Control Operator – File No./ID JF273562
  • Veteran, US Army


Timeline

Operations Manager

Rentokil Initial
09.2016 - Current

Technician

Terminix – Commercial Division
07.2015 - 09.2016

Pest Control Technician

Hometeam Pest Control
11.2013 - 02.2015

Corrections Officer Sgt

Corrections Corporation of America
01.2009 - 10.2011

High School Diploma -

Riverdale High School

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William R. Weeks