William R. Weeks
Charlotte,NC
Summary
Knowledgeable Operations Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Rentokil Initial
Charlotte, NC
09.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Technician
Terminix – Commercial Division
Orlando, FL
07.2015 - 09.2016
- Responsible for all Aspects of Commercial, Termites, Trapping, Rodent Exclusion, Bed Bug Heat Treatments, Sales, Customer Service
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Pest Control Technician
Hometeam Pest Control
Fort Myers, FL
11.2013 - 02.2015
- Responsible for all Aspects of Residential Pest Control, Sales, Termites and Customer Service
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
Corrections Officer Sgt
Corrections Corporation of America
Moore Haven, Florida
01.2009 - 10.2011
- Care, Custody, and Control of Inmates, Supervision of Inmate Work & Construction Squads, Overall Security of the Institution
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
Education
High School Diploma -
Riverdale High School
Alva, FL02-1994
Skills
- Wildlife Control Agent for North Carolina
- Certified Pest Control Operator in Florida and North Carolina
Certification
- Certified Corrections Officer; First Responder.
- Purdue University – Urban and Industrial Pest Management
- State of Florida Certified Pest Control Operator – File No./ID JF273562
- Veteran, US Army
Timeline
Operations Manager
Rentokil Initial
09.2016 - Current
Technician
Terminix – Commercial Division
07.2015 - 09.2016
Pest Control Technician
Hometeam Pest Control
11.2013 - 02.2015
Corrections Officer Sgt
Corrections Corporation of America
01.2009 - 10.2011
High School Diploma -
Riverdale High School
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