William Salgado
Franklin Park,IL
Summary
Ambitious Accounting and Human Resources student with experience in financial services, leadership, and customer relations. Recognized for strong performance, relationship-building, and the ability to lead and collaborate in fast-paced environments. Driven to combine analytical thinking with strong interpersonal skills to make a positive impact within an organization.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Passenger Service Coordinator
Prospect Airport Services
Des Plaines, Illinois
07.2026 - Current
- Managed over 200 employees to enhance the passenger care experience.
- Resolved customer inquiries and complaints, achieving consistently high satisfaction levels.
- Collaborated with other airline companies to ensure passenger satisfaction.
- Oversaw daily operations to ensure strict compliance with safety regulations.
College Financial Representative
Northwestern Mutual
Schaumburg, Illinois
05.2026 - Current
- Developed personalized financial plans to address client goals and objectives.
- Conducted financial needs analysis to match clients with suitable products, enhancing client satisfaction.
- Educated clients on available insurance options and investment strategies.
- Managed client relationships through regular follow-ups, fostering trust and ongoing engagement.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Prepared presentations on market trends and opportunities, equipping clients to make informed financial decisions.
Passenger Service Agent
Prospect Airport Services
Des Plaines, Illinois
05.2021 - 07.2026
- Assisted passengers with check-in and boarding processes.
- Assisted passengers in wheelchairs through terminal and gate areas to enhance accessibility.
- Guided passengers needing wheelchair assistance through security and immigration.
- Ensured safe boarding for passengers needing extra support.
Education
Accounting, Human Resources
Elmhurst University
Elmhurst, IL12-2027
Skills
- Passenger assistance
- Customer service
- Client relationship management
- Problem resolution
- Compliance adherence
- Project management
- Data analysis
- Team collaboration
- Time management
- Documentation skills
- Communication skills
- MS Office expertise
- Phone etiquette
- Customer advocacy
- Employee training
- Analytical thinking
- Teamwork and collaboration
Languages
Spanish
Professional
Certification
- Life Insurance License
- Health Insurance License
Accomplishments
- Top Intern in the Chicagoland area
- Pacemaker Award
- Team Captian
- Obtained over 15 clients
Timeline
Passenger Service Coordinator
Prospect Airport Services
07.2026 - Current
College Financial Representative
Northwestern Mutual
05.2026 - Current
Passenger Service Agent
Prospect Airport Services
05.2021 - 07.2026
Accounting, Human Resources
Elmhurst University