Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Santana

Rockaway Park,NY

Summary

Proven Crew Member with extensive experience at Chipotle, adept in food safety and customer service. Excels in fast-paced environments, ensuring high-quality guest experiences through effective communication and problem-solving skills. Demonstrated ability to enhance workplace safety and food preparation standards, contributing to positive dining atmospheres and operational excellence. Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.

Overview

3
3
years of professional experience

Work History

Crew Member

Chipotle
Manhattan, NY
03.2023 - Current
  • Cashiers and line
  • Organized and restocked supplies to support operations and team productivity.
  • Informed customers about daily specials in an engaging manner.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Crew Member

McDonald's
Manhattan, NY
08.2022 - Current
  • Organized and restocked supplies to support operations and team productivity.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Resolved customer complaints in a professional manner.
  • Packaged menu items into bags or trays and placed drink orders into carriers.

Education

Some College (No Degree) - Trade school

William Chater Highschool
198 Varet St

Skills

  • Kitchen Experience
  • Food Safety
  • Food Handling
  • Stocking
  • Sales
  • Food Service
  • Cooking
  • Customer service
  • Restaurant experience
  • Cash register
  • Cash handling
  • Guest services
  • Serving
  • Spanish
  • Intermediate
  • Problem-solving
  • Safety awareness
  • Workplace safety
  • Clear communication
  • Food preparation

Timeline

Crew Member

Chipotle
03.2023 - Current

Crew Member

McDonald's
08.2022 - Current

Some College (No Degree) - Trade school

William Chater Highschool
William Santana