William Shaw
Ferguson Enterprises LLC
Idaho Falls,ID
15
years of professional experience
Results-driven Sales Professional with a strong background in customer management and product knowledge. Consistently exceeded sales goals while enhancing customer satisfaction through strategic merchandising and effective negotiation. Focused on building long-term relationships and driving growth in builder accounts with optimal product alignment and service delivery.
Work History
Showroom Consultant
1 Month- Used deep product knowledge to guide customers through selections of kitchen appliances and kitchen and bath plumbing fixtures.
- Prepared accurate quotes, orders, and documentation while verifying pricing, availability, and lead times.
- Coordinated with vendors and internal teams to resolve product issues, substitutions, and delivery concerns.
- Streamlined showroom workflows by improving communication between sales, operations, and procurement teams.
Appliance and Mattress Sales
2 Years 5 Months- Guided customers in informed purchasing decisions by applying in-depth product knowledge, resulting in increased customer satisfaction.
- Delivered exceptional customer service, enhancing sales and fostering long-term customer relationships
- Applied in-depth product knowledge to guide customers in making informed purchasing decisions
- Managed inventory and merchandising, maintaining an organized and visually appealing showroom
- Acquired builder and commercial accounts while assisting in kitchen design, contributing to expanded business opportunities.
- Collaborated with vendors in purchasing and negotiating to maintain store profitability and enhance product offerings.
Network Sales
1 Year 6 Months- Cultivated relationships with key clients, contributing to sales growth.
- Partnered with marketing team to create promotional materials and compelling sales pitches.
- Collaborated with marketing team to develop promotional materials and sales pitches.
- Attended industry conferences and events to network and promote company products
- Managed contract implementation processes to ensure compliance and swiftly resolve customer service issues.
Sales Professional
1 Year 9 Months- Proactively identifying and managing builder accounts to drive growth
- Identified and managed builder accounts, contributing to sales growth
- Collaborated on kitchen designs for builder accounts, leveraging product expertise to optimize layouts
- Coordinated product delivery and installation, improving customer satisfaction
- Working closely with customer service to swiftly resolve issues, providing solutions that enhance the customer experience
Appliance/ Electronics Sales Professional
7 Years 4 Months- Leveraging in-depth product knowledge to guide customers through the sales process, ensuring they select products that perfectly align with their needs
- Managed builder accounts, driving sales growth and enhancing account retention
- Designed kitchen layouts, leveraging product knowledge to maximize client satisfaction
- Coordinated product delivery and installation, ensuring timely service and customer satisfaction
- Working closely with customer service to swiftly resolve issues, providing solutions that enhance the customer experience
Merchandiser
1 Year 11 Months- Managed and set up electronics and appliance displays, enhancing visual appeal and increasing sales potential
- Troubleshot technical issues with displays, ensuring optimal functionality and customer engagement
- Addressed stock concerns by locating lost or damaged inventory, maintaining inventory accuracy and minimizing discrepancies
- Assisted with customer service issues using in-depth product knowledge, providing informed solutions and improving customer satisfaction
Education
BA - Multidisciplinary Studies
- Achievments: Consistently made Dean's list.
- I primarily focused on the K-12 Physical Education program during my time at Boise State. Through this program, I acquired essential training and coaching skills. These skills have proven highly valuable in my sales associate role, enabling me to direct customers to the most suitable options. Although I initially pursued a career in education, I ultimately determined it wasn't the best fit for me and completed my Bachelor's degree in Multidisciplinary Studies instead.
Business Certificate
Skills
Product knowledge
Sales
Sales strategy
Customer management
Showroom merchandising
Sales collateral development
Product inventory
Negotiation
Training
Coaching
Team Building
Presentations
Timeline
Showroom Consultant
Ferguson Enterprises LLC
09.2026 - CurrentRead More
Appliance and Mattress Sales
Redder's Showkase
04.2024 - 09.2026Read More
Network Sales
Harris Electronics & Communications
10.2022 - 04.2024Read More
Sales Professional
RC Willey
12.2020 - 09.2022Read More
Appliance/ Electronics Sales Professional
R.C. Willey
08.2013 - 12.2020Read More
Merchandiser
RC Willey
09.2011 - 08.2013Read More
Boise State University
Business Certificate
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Boise State University
BA from Multidisciplinary Studies
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