William Shults
Fort Worth,TX
Summary
Dynamic operations leader with a proven track record at Dent Wizard International, excelling in risk management and employee relations. Enhanced district performance through strategic contract negotiations and data analysis, driving revenue growth and fostering strong client relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
District Operations Manager Fixed
Dent Wizard International Corporation
01.2025 - Current
- Enhanced district performance by implementing proven management processes to increase revenue.
- Manage processes to save on tech costs and prevent losses.
- Monitored and analyzed performance data in Power BI, identifying areas of improvement and developing corrective action plans.
- Led weekly meetings with my AOM's to review progress, address challenges and drive timely task completion.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships with Manheim and Carmax using strong issue resolution skills.
- Assisted in recruiting, hiring and training of team members.
- Enforced compliance standards to 100% monthly.
Area Operations Manager Fixed
Dent Wizard Dallas
01.2023 - 01.2024
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Enhanced district performance by implementing proven processes to increase revenue.
Fixed Operations Director
Dent Wizard International Mid-South
03.2022 - 01.2023
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budgets and utilized operational resources.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Oversaw day-to-day production activities in accordance with business objectives.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Interacted well with customers to build connections and nurture relationships.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Drove optimizations, surpassing corporate objectives and delivering additional 14 % growth YoY.
District Manager
Dent Wizard NTX
07.2017 - 03.2022
- Supervised various locations, enforcing high-quality standards of operation.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Built relationships with customers and community to establish long-term business growth.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
Auction Manager
Dent Wizard
04.2006 - 07.2017
- Provided strong leadership to enhance team productivity and morale.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Skills
- Performance evaluations
- Vendor sourcing
- Staff management
- Employee relations
- Operations management
- Hail Estimations
- Business planning
- P&L management
- Contract management
- Data analysis
Timeline
District Operations Manager Fixed
Dent Wizard International Corporation
01.2025 - Current
Area Operations Manager Fixed
Dent Wizard Dallas
01.2023 - 01.2024
Fixed Operations Director
Dent Wizard International Mid-South
03.2022 - 01.2023
District Manager
Dent Wizard NTX
07.2017 - 03.2022
Auction Manager
Dent Wizard
04.2006 - 07.2017
Similar Profiles
Dan StillDan Still
District Operations Manager at Dent Wizard International CorporationDistrict Operations Manager at Dent Wizard International Corporation
Sierra HerringSierra Herring
Automotive Cosmetic Inspector at Dent Wizard International CorporationAutomotive Cosmetic Inspector at Dent Wizard International Corporation
Walter MilnerWalter Milner
Area Operations Manager at Dent Wizard InternationalArea Operations Manager at Dent Wizard International
Daniel BarnesDaniel Barnes
Lead Engineering Specialist at Roche Diagnostics CorporationLead Engineering Specialist at Roche Diagnostics Corporation
Erick GriffinErick Griffin
MD/HD Tow Truck Operator at Texas Towing IncMD/HD Tow Truck Operator at Texas Towing Inc