William Siekmeier
Anchorage,AK
Summary
Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Great track record of working with customer as well as other departments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Service Senior Technician
GCI
06.2015 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Completed preventive maintenance on set schedules.
- Installed new systems and parts with efficient approach.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Performed evaluations of equipment performance to optimize productivity.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Leveraged knowledge of raw materials, production processes, quality control, costs and other techniques to maximize effective manufacture and distribution of goods.
- Tracked and recorded parts and labor costs related to each service call.
- Mentored junior technicians in maintenance, repair and reporting duties.
Repair Technician
DEWALT
11.2014 - 06.2015
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Education
High School Diploma -
West Anchorage Highschool
Anchorage, AK05.2013
Skills
- Hardware and software installation
- Technical Analysis
- Issue escalation
- Project Management
- Team Supervision
- Safety standards and protocols
- Customer Relations
- Training and Development
- Telephone Support
- Pole Climbing
- Installation and Configuration
- Assisting Dispatch
- Safety Standards
Accomplishments
Techs in Stores initiative
-this was a initiative to bring the techs in stores to help customers learn the yukon tv systems. my duty in this was to schedule the techs in the stores as well as contact the store manager to access the most effective time to put a tech in the store
High Split Node Project
-this was a project to upgrade the HFC network with the 204/258 MHz upstream. This took tremendous amounts of cooperation through multiple departments to implement this smoothly. My responsibility was to change out the Lindsay Broadband amplifiers and to troubleshoot any issue customers had after the upgrade was complete. This then turned into me leading a team of contractors to coordinate and fix the Multiple Dwelling Units around Anchorage Alaska
Cable TV install sullivan Arena
-this was a project ordered by the former Mayor of Anchorage. We brought cable TV to the homeless shelters during the COVID pandemic. I along with 4 other technicians worked this project, for all of our efforts we received the GCI VIP award.
Helping grow the technicians
-One of the greatest accomplishments in my years as a lead technician is developing technicians. Helping them grow and find the place they want to go has been the greatest part about this job to me.
Certification
NCTI Service Technician
NCTI Advanced Technician
NCTI Fiber Install and Activation
NCTI Installer Technician
NCTI Consumer Digital Electronics
NCTI Installer
NCTI Broadband digital installer
NCTI Leadership 101
SCTE Broadband Premise Installer
SCTE Broadband Premise Technician
CPR Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Field Service Senior Technician
GCI
06.2015 - Current
Repair Technician
DEWALT
11.2014 - 06.2015
High School Diploma -
West Anchorage Highschool
NCTI Service Technician
NCTI Advanced Technician
NCTI Fiber Install and Activation
NCTI Installer Technician
NCTI Consumer Digital Electronics
NCTI Installer
NCTI Broadband digital installer
NCTI Leadership 101
SCTE Broadband Premise Installer
SCTE Broadband Premise Technician
CPR Certification
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