William Sireci
Warren,OH
Summary
Results-oriented professional with a strong commitment to continuous learning and innovation. Demonstrates expertise in loading operations, strategic route planning, and time management, consistently meeting daily targets. Exceptional communication and problem-solving skills enhance adaptability and drive customer satisfaction in delivery operations. Seeks to leverage operational efficiencies to contribute to organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Contracted Courier Driver
D. Gorman Expedited LLC.
Janesville, WI
01.2024 - 07.2024
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Conduct pre and post trip inspections of vehicle to ensure readiness for the route.
- Increased delivery efficiency by adhering to pre-planned routes during vehicle loading.
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
- Maintained customer satisfaction through consistent, reliable deliveries.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
- Documented pickups and deliveries and submitted reports after shift.
Customer Service Representative
TTEC Solutions
Englewood, CO
07.2023 - 07.2023
- Greet and verify callers in a positive manner.
- Process payments securely and accurately.
- Actively suggest services that may benefit and or provide discounts for customer.
- Precisely entered sensitive caller data, account modifications, and policy updates into company software.
- Kept call times to a minimum to manage high call flows
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Managed various Windows applications alongside proprietary software efficiently.
Automotive Technician
Tim's Automotive
Hubbard, OH
04.2022 - 02.2023
- Courteously greet and assist customers with questions and concerns regarding tire features, warranties, repairs and services
- Create work order and review with customer to ensure accuracy
- Mount, dismount and balance tires
- Road hazard repair
- Inspect, install and program tire pressure sensors
- Inspect suspension and steering components and perform wheel alignments
- Order tire and shop supplies as needed to ensure shop efficiency
- Communicate with management and submit work orders for payment processing
- Ensure shop safety and efficiency by keeping work areas clean, shop tools inventoried and in proper location
Truck Driver
Goodwill Industries Youngstown
Youngstown, OH
06.2022 - 01.2023
- Performed pre and post trip safety inspections on work vehicle to ensure safe operation.
- Conducted local pick ups and deliveries using a non-CDL 26' box truck in a safe manner.
- Certified in safe forklift operation.
- Load and unload trucks with the use of hand-trucks, pallet jacks and forklifts.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Deliver and pick up merchandise to area Goodwill locations
- Process returns and place in proper warehouse location to ensure inventory accuracy.
- Submit driver logs and manifests to supervisor and communicate any concerns to ensure operational efficiency.
Auto Mechanic
Pitstop Auto Care
Hubbard, OH
05.2015 - 04.2022
- General diagnostics, maintenance and repairs
- Suspension and steering component repair, brakes, tires and alignments
- Perform light duty engine maintenance and repairs
- Review service history with customer and make recommendations based on needs or concerns
- Create service order and review with customer to ensure accuracy and all concerns are addressed
- Manage repair times to ensure vehicle is returned to customer on time
- Communicate with customers to identify complaints or concerns and follow ups via phone regarding services or repairs
- Order parts and shop supplies, arrange for the removal of scrap metal and tires via phone or online through various vendor sites
- Ensure shop safety and efficiency by keeping work areas clean, shop tools inventoried and in proper locations
Truck Driver Class A
NEO-PET LLC
Chagrin Falls, OH
10.2010 - 04.2015
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Operate CDL class A tractor trailer in accordance with FMCSA and DOT regulations.
- Relocate and set up 53' medical coaches containing medical imaging equipment such as MRI and PET scans.
- Conducted testing of software and systems to ensure quality and reliability.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Recorded expenses and maintained receipts.
Education
Commercial Drivers License - Commercial Driver's License (CDL)
TDDS Technical Institute
OH06.2028
High school diploma or GED - General Studies
Brookfield High School
Brookfield, OHSkills
- Excellent driving skills
- Attention to detail
- Punctuality and reliability
- Working independently
- Problem-solving
- Time management
- Tire mounting and balancing
- Wheel Alignment Expertise
- Diagnosis and repairs
- Steering and suspension repair
- Customer service
Certification
Commercial Driver's License (CDL), A, 06/30/28, OH, N (Tank vehicles), T (Double/triple trailers)
Personal Information
Authorized To Work: US
Timeline
Contracted Courier Driver
D. Gorman Expedited LLC.
01.2024 - 07.2024
Customer Service Representative
TTEC Solutions
07.2023 - 07.2023
Truck Driver
Goodwill Industries Youngstown
06.2022 - 01.2023
Automotive Technician
Tim's Automotive
04.2022 - 02.2023
Auto Mechanic
Pitstop Auto Care
05.2015 - 04.2022
Truck Driver Class A
NEO-PET LLC
10.2010 - 04.2015
Commercial Drivers License - Commercial Driver's License (CDL)
TDDS Technical Institute
High school diploma or GED - General Studies
Brookfield High School
Similar Profiles
Debra BaxleyDebra Baxley
Office Manager at Navajo Expedited LLCOffice Manager at Navajo Expedited LLC
Tayla Brooks-HawkinsTayla Brooks-Hawkins
Remote Customer Service Agent at Expedited Enterprises LLCRemote Customer Service Agent at Expedited Enterprises LLC
Tasha BrownTasha Brown
Owner/Operator Truck Driver at Brown's Expedited Shipping LLCOwner/Operator Truck Driver at Brown's Expedited Shipping LLC
Camryn BrainardCamryn Brainard
Outside Lawn and Garden Sales Representative at LowesOutside Lawn and Garden Sales Representative at Lowes
Alyssa MannionAlyssa Mannion
General Wearhouse Associate at TJX Distribution CenterGeneral Wearhouse Associate at TJX Distribution Center